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Most Recent Questions
Recent Question:
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Were taking the Epic out of Rome with Stops in France and Rome.

Customer Ask & Answer for
Norwegian Epic

Customer Ask & Answer:
267 Questions
 | 
414 Answers
Customer Stories:
Norwegian Epic Page

Ask & Answer for Norwegian Epic

Question

I have stateroom GTY, category MX, where is this on the ship?

asked 10 months ago
by
PjjP
on Norwegian Epic
4 answers
Answers
answer 1
GTY refers to a guarantee stateroom. It means you are guaranteed to be on the ship you choose for the itinerary you want. You have booked a mini-suite (MX) - M means mini-suite and X refers to the GTY status. You will be given a mini-suite somewhere on the ship.

Category X staterooms are assigned to Deck 8 on the NCL site. Your room will be assigned by NCL at their discretion. You may be on Deck 8 or Deck 13 or anywhere between. You may be forward (front of ship), midship, or aft (back of the ship). Sometimes this category is called "run-of-the-ship", and that means the company assigns your accommodation. You don't get to choose where you are on the ship.

Your stateroom may be assigned at any time. It is generally assigned after the final payment has been made, but it could be assigned earlier than that (rare) or it could be assigned at the port at check-in. We have experienced all 3 scenarios.

For future reference, there are generally 4 designations of X category, all GTY:
IX - interior guarantee;
OX - oceanview guarantee (with porthole or picture window);
BX - balcony guarantee;
MX - mini-suite guarantee.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 2
All MX category staterooms are on deck 8 forward. Refer to the following link for more info.

http://www.ncl.com/cruise-ship/epic/staterooms/2/mini-suite#tab_detail
http://www.ncl.com/cruise-ship/epic/decks/2/8#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
answer 3
It's a guarantee cabin in the mini-suite class. The specific stateroom won't be assigned until shortly before the cruise.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
BStu19
answer 4
GTY is for guarantee accommodation. The rate you got the room is a discount rate which means that the room will be assigned any time after the final payment is done. In some cases, the cabin may be assigned at the time of check-in. Log into your NCL account and check often for updates.
MX category is for mini-suites.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
Question

How can someone contact me in case of emergency

How can someone contact me onboard the Epic in case of a family emergency?
asked 10 months ago
by
Ro7068
on Norwegian Epic
4 answers
Answers
answer 1
When calling from the United States:
Dial 1-888-NCSHIPS (627-4477) select the ship, and enter your credit card information.

When Calling from outside the United States:
Dial 1-732-335-3280, select the ship, and enter your credit card information.

More information can be found on www.dialaship.com
Best Answer
answered 9 months ago
by
NCLSTAFF28
 - Miami
answer 2
Anyone at home can contact you on the ship. Refer to the following link for details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 3
This page from the FAQ has the details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
BStu19
answer 4
Guests on NCL ships can be contacted by calling NCL. The call is placed via satellite and it will be connected to your cabin onboard the ship.
Here's more details it
http://www2.ncl.com/faq#staying-in-touch
Number One Contributor
Number One Contributor
answered 9 months ago
by
Amit
 - Miami
Question

seperate billing for a cabin

We have to unrelated people traveling in the same cabin. When charging on your room key, can they get separate bills at the end of the cruise
asked 9 months ago
by
higgins300
 - miami,fl
on Norwegian Epic
4 answers
Answers
answer 1
When you arrive at the terminal the day of the sailing is when you would setuop your onboard account. At that time you would just advise that you would like to have seperate accounts.
answered 8 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes of course. At the time of check-in they will ask for a credit card to setup your onboard account. Each guest can have their personal credit card linked to their room account. You use your room key card to pay for everything onboard the ship.
Number One Contributor
Number One Contributor
answered 9 months ago
by
Amit
 - Miami
answer 3
At check-in request your individual room key cards, which are also used for on board purchases, to be associated with your individual credit cards. At the end of the cruise you'll receive individual statements of your charges.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 4
Yes. Just present separate credit cards at check-in.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
BStu19
Question

are diapers for toddlers available for purchase

asked 7 months ago
by
parentwith3yrold
on Norwegian Epic
4 answers
Answers
answer 1
Huggies diapers are available for purchase up to a size 6.
http://ncl.force.com/nclhelp/articles/NCL_External/Amenity-and-Gift-Orders/?q=diapers&l=en_US&fs=Search&pn=1#diaper
answered 7 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. They are available in one of the gift shops on deck 7.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 3
Yes, but they must be pre-ordered. Refer to the following link for details.

https://www.ncl.com/freestyle-cruise/gifts-and-more#diapers
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
 - NJ
answer 4
Click the "Get ready for your cruise" link above, then "Gifts and more". You'll see diapers and wipes you can pre-purchase. They'll be in your cabin when you arrive.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
Question

refridge

do I have a fridge in this room? Stateroom:13286

Category:B1
asked 7 months ago
by
Anonymous
on Norwegian Epic
4 answers
Answers
answer 1
All of our cabins and suites have refrigerators in them. There usually stock with mini bar items which are pay upon consumption.
answered 7 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. Your stateroom has a mini-fridge.
The amenities the ship's stateroom is just as in any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Best Answer
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 3
There should be a mini-bar fridge in the room. All the staterooms I've had on Epic had a mini fridge.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 4
Yes, the amenities in the ship's stateroom are similar to a hotel. Mini-fridge/bar, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
 - NJ
Question

Are main dining rooms open for breakfast & lunch

asked 8 months ago
by
Anonymous
 - home
on Norwegian Epic
4 answers
Answers
answer 1
The last time we sailed, Taste, O'Sheenans, and the buffet were open for breakfast :)
Top 100 Contributor
Top 100 Contributor
answered 7 months ago
by
Peachyelaine
 - Nova Scotia
answer 2
I don't believe they are open for breakfast but one of the main dining room is open for lunch on sea days.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 3
Refer to the follow link for complimentary & Specialty (fee) restaurants that are open for breakfast, lunch and/or dinner

http://www.ncl.com/diningguide
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
 - NJ
answer 4
At least one of the main dining rooms will be open for breakfast and lunch. Check the Freestyle Daily (the on-board events paper) for the next day's schedule.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
BStu19
Question

where are the breakfast and lunch outlets on the EPIC?

asked 11 months ago
by
henry303
 - EPIC - Aug 2014
on Norwegian Epic
3 answers
Answers
answer 1
Breakfast and lunch are served in O'Sheehan's, Taste, and Garden Café. You can also order through Room Service by placing one of the menu cards with your selections and time of delivery on the exterior door handle. You'll find those cards in your stateroom in the magazine rack.

You can call Room Service for lunch, too., but the menu maybe limited. You'll find the menu in the same magazine rack.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 2
The Garden cafe is located on Deck 15. It will be open for breakfast, lunch & dinner. During lunch hours one of the main dining room will also be open.
http://www.ncl.com/cruise-ship/epic/decks/2/15#tab_detail
Number One Contributor
Number One Contributor
answered 11 months ago
by
Amit
 - Miami
answer 3
You can have breakfast and lunch at Taste, O'Sheehan's or Garden Café.

You can order breakfast from Room Service by placing your order card marked with your selections on the door handle before going to bed. It will be delivered at the time you indicate on the card. Make sure you place "Welcome" instead of "Do Not Disturb" so that your breakfast can be delivered.

There is a limited Room Service lunch menu in your stateroom that you can consult and make your order from there by calling Room Service.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Jim222
 - Montreal, Quebec, Canada
Question

on inside staterooms what does Aft mean

asked 10 months ago
by
Anonymous
 - 1x
on Norwegian Epic
3 answers
Answers
answer 1
Aft means toward the rear of the ship. Forward means toward the front, midships in the middle. Port is left (when facing forward), starboard is right.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
BStu19
answer 2
It means the stateroom is located at the back end of the ship as opposed to forward (front) or mid-ship. Use the link below and select the deck you want to view to see the ship's layout.

http://www.ncl.com/cruise-ship/epic/decks/2/8#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
 - NJ
answer 3
In the ships terminology, aft is the back of the ship. Port is left side and starboard is right side.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
Question

Can we upgrade to the Haven from balcony cabin?

asked 9 months ago
by
alwaysgoin
on Norwegian Epic
3 answers
Answers
answer 1
Yes. A lot of people like to upgrade once they have booked a cabin. Check for available staterooms and their price on NCL's website. That should give you an idea on how much it will cost to upgrade.
Since you already have a reservation, you will need to contact NCL or your travel agent to make the reservation changes.
Since there are a limited number of Haven staterooms and they do get sold out fast, check on them as soon as possible.
Number One Contributor
Number One Contributor
answered 9 months ago
by
Amit
 - Miami
answer 2
You can upgrade to any stateroom of your choosing provided you pay the fare difference and a stateroom in the category you want is available. Contact your travel agent or NCL Reservations depending on who you booked with initially.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 3
Sure. Just call NCL Reservations or your travel agent.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
BStu19
Question

when will i get my cabin assignment

asked 8 months ago
by
chibi1
on Norwegian Epic
3 answers
Answers
answer 1
Your question implies that you have guaranteed (GTY) stateroom category reservation in which case the stateroom will be assigned between now and when you check-in for your cruise. Check your reservation frequently prior to departure to see if it's been assigned via "My NCL".
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 2
You probably have a GTY stateroom.
GTY is for guarantee accommodation. The rate you got the room is a discount rate which means that the room will be assigned any time after the final payment is done. In some cases, the cabin may be assigned at the time of check-in. Log into your NCL account and check often for updates.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 3
From your question, it seems you book a guarantee stateroom (GTY). GTY staterooms are generally assigned after final payment is received. Such assignments, however, may be made 45 or 30 days before sailing, and may even be assigned at the port when you check in.

GTY means that you will have a stateroom on the ship and itinerary you booked an din the category you booked (Interior = IX, Mini-suite = MX, Balcony = BX).
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Jim222
 - Montreal, Quebec, Canada
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