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Most Recent Questions
Recent Question:
Are the elevators only located in front and back of ship, nothing in middle?
Recent Question:
Is there transfers available from Barcelona airport to the port?
Recent Question:
Is the menu for the main dining room available on the phone app each day?
Recent Question:
Can single travelers booked in a balcony room use the studio lounge to meet other single travelers?
Recent Question:
the cruise arrives at 6am last day, at what time we need to leave the ship?
Questions with Most Recent Answers
Question:
the cruise arrives at 6am last day, at what time we need to leave the ship?
Question:
can i bring heating pad
Question:
Can I watch a DVD on my TV in my room?
Question:
IS there self service laundry on the EPIC
Question:
Epic. How do we leave the tips for the hardworking people taking care of our cabin?

Customer Ask & Answer for
Norwegian Epic

Customer Ask & Answer:
448 Questions
 | 
630 Answers
Customer Stories:
Norwegian Epic Page

Ask & Answer for Norwegian Epic

Question

can you bring a certain amout of alcohol to the cruise

asked 7 months ago
by
joe1242
on Norwegian Epic
5 answers
Answers
answer 1
You can bring as many bottles of wine as you like, but you will have to pay a corkage fee of 15 bucks per bottle. Now, what I like to do is find/buy a nice bottle in port, pay the corkage and bring it with me to the dinner table.
Alternatively, NCL has a very nice wine list and you can buy a bottle from the ship and they will store it for you and you can have it again at any of the restaurants.
Now just buying a cocktail, glass of wine or a beer on the ship, I think the prices are quite reasonable especially in comparison to the prices in a typical bar here in Atlanta,
In addition, NCL has two different packages (unlimited) CAPS and CORKS (for Beer and Wine) and The Ultimate (everything).
I purchased the Ultimate Beverage Package on board the Epic last month on the MIA-BCN crossing and I thought it worked out very nicely and was personally very convenient to me.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 3 months, 1 week ago
by
717Agent
 - Atlanta
answer 2
You can only bring wine on board (alcohol will be confiscated) but you will have to pay a corkage fee per bottle. Refer to the following link for details and fees.

http://www.ncl.com/faq#alcohol-consumption

Or check out NCL's wine list (link below) and purchase by the glass or bottle on the ship at any of the bars.

http://www.ncl.com/sites/default/files/WineList_Fleetwide_02052014.pdf

Also, NCL offers an "Ultimate Beverage Package", "Corks & Caps Wine & Beer Package" and "Unlimited Fountain Soda" package. Refer to the following link for details and cost. Be sure to read the associated "Terms & Conditions". Packages can be pre-purchased or purchased on board the first day.

http://www.ncl.com/freestyle-cruise/gifts-and-more
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
answer 3
You cannot bring your own liquor onboard the ship. Any liquor you bring onboard the ship will be confiscated by the ship's security and returned to you on the last night of the cruise. Same is true for any liquor you purchase at any of the ports you visit.
However, you are allowed to bring wine and champagne onboard the ship but there is a corkage fee ranging from $15-$30 per bottle.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 4
Any alcohol that you bring on board will be confiscated at security when you get on the ship. It will be returned to you the night before you disembark. You'll be given a ticket which you will present at the designated place and time on the night before your cruise ends.

You may bring wine and champagne on board for consumption in the dining room, and you will be charged a corkage fee of US$15 per bottle that you wish to consume on board.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 5
You can bring wine, subject to a corkage fee of $15 per 750ml bottle. You cannot bring beer or liquor. See this link from the FAQs -

http://www.ncl.com/faq#alcohol-consumption
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
Question

I have stateroom GTY, category MX, where is this on the ship?

asked 1 month, 3 weeks ago
by
PjjP
on Norwegian Epic
4 answers
Answers
answer 1
GTY refers to a guarantee stateroom. It means you are guaranteed to be on the ship you choose for the itinerary you want. You have booked a mini-suite (MX) - M means mini-suite and X refers to the GTY status. You will be given a mini-suite somewhere on the ship.

Category X staterooms are assigned to Deck 8 on the NCL site. Your room will be assigned by NCL at their discretion. You may be on Deck 8 or Deck 13 or anywhere between. You may be forward (front of ship), midship, or aft (back of the ship). Sometimes this category is called "run-of-the-ship", and that means the company assigns your accommodation. You don't get to choose where you are on the ship.

Your stateroom may be assigned at any time. It is generally assigned after the final payment has been made, but it could be assigned earlier than that (rare) or it could be assigned at the port at check-in. We have experienced all 3 scenarios.

For future reference, there are generally 4 designations of X category, all GTY:
IX - interior guarantee;
OX - oceanview guarantee (with porthole or picture window);
BX - balcony guarantee;
MX - mini-suite guarantee.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
by
Jim222
 - Montreal, Quebec, Canada
answer 2
All MX category staterooms are on deck 8 forward. Refer to the following link for more info.

http://www.ncl.com/cruise-ship/epic/staterooms/2/mini-suite#tab_detail
http://www.ncl.com/cruise-ship/epic/decks/2/8#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 1 month, 2 weeks ago
by
Bob806
answer 3
It's a guarantee cabin in the mini-suite class. The specific stateroom won't be assigned until shortly before the cruise.
Top 10 Contributor
Top 10 Contributor
answered 1 month, 2 weeks ago
by
BStu19
answer 4
GTY is for guarantee accommodation. The rate you got the room is a discount rate which means that the room will be assigned any time after the final payment is done. In some cases, the cabin may be assigned at the time of check-in. Log into your NCL account and check often for updates.
MX category is for mini-suites.
Number One Contributor
Number One Contributor
answered 1 month, 2 weeks ago
by
Amit
 - Miami
Question

Is there a drinks package on Epic

asked 7 months ago
by
penzance
on Norwegian Epic
4 answers
Answers
answer 1
Yes there is as I just had the Ultimate Beverage Package on The Epic. (Transatlantic from Miami to Barcelona) ;)
Top 25 Contributor
Top 25 Contributor
answered 4 months, 1 week ago
by
717Agent
 - Atlanta
answer 2
Soft drink packages yes. Liquor package - it depends. On the Western Caribbean cruise March 16th, NCL is not offering liquor packages over worries we passengers will get too rowdy.
answered 7 months ago
by
Surferlou
 - USA
answer 3
NCL offers the Ultimate Beverage package that allows you to have unlimited alcoholic drinks anywhere on the ship. The package must be purchased by all adults in your party and it must be purchased for the entire length of the cruise. Here's more information on what's included in the package
http://www.ncl.com/sites/default/files/Ultimate-Beverage-Package07192013.pdf
Best Answer
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 4
Yes. Soda packages are available for kids & adults. Also, a separate alcohol package is available for adults. They offer it upon check-in when you open your on board account.
Top 100 Contributor
Top 100 Contributor
answered 7 months ago
by
TrpngBilly
 - Cape Cod
Question

How can someone contact me in case of emergency

How can someone contact me onboard the Epic in case of a family emergency?
asked 3 weeks, 6 days ago
by
Ro7068
on Norwegian Epic
4 answers
Answers
answer 1
When calling from the United States:
Dial 1-888-NCSHIPS (627-4477) select the ship, and enter your credit card information.

When Calling from outside the United States:
Dial 1-732-335-3280, select the ship, and enter your credit card information.

More information can be found on www.dialaship.com
answered 2 weeks, 2 days ago
by
NCLSTAFF28
 - Miami
answer 2
Anyone at home can contact you on the ship. Refer to the following link for details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 3 weeks, 3 days ago
by
Bob806
 - NJ
answer 3
This page from the FAQ has the details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 3 weeks, 4 days ago
by
BStu19
answer 4
Guests on NCL ships can be contacted by calling NCL. The call is placed via satellite and it will be connected to your cabin onboard the ship.
Here's more details it
http://www2.ncl.com/faq#staying-in-touch
Number One Contributor
Number One Contributor
answered 3 weeks, 5 days ago
by
Amit
 - Miami
Question

Can you smoke e-cigs in all areas or is it restricted to the same rules as smoking?

asked 8 months ago
by
TAFY
 - Tucson, AZ
on Norwegian Epic
3 answers
Answers
answer 1
No! Only in areas where smoking is allowed... balconies or smoking lounges.
According to my reading of the material provided by NCL, the use of e-cigs is perceived by passengers as smoking and for the comfort of the majority who do not smoke it is not allowed in dining facilities or other common areas.

Thank you, NCL for this rule!
answered 6 months ago
by
Stephano
answer 2
There are no written rules for e-cigs but my guess is that it will be the same as regular smoking.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 3
Per the FAQ link below the same rules apply.

http://www.ncl.com/faq#smoking
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
Question

Is the SecondCity comedy show ok for kids?

asked 6 months ago
by
cposgay
on Norwegian Epic
3 answers
Answers
answer 1
The Second City has 2-3 shows a day. The 7 and 9 PM shows are open to all ages. The 11 PM show is for adults because of the adult theme and language.
Check the daily onboard newsletter. The late night adult events will be marked as 18+
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 2
Yes! The family show was great for kids (ours are 7 and 10). One of our kids had the opportunity to participate in the show and she loved it.
answered 6 months ago
by
KandS
 - Tampa, FL
answer 3
Sometimes. They usually have one or two r-rated shows during the cruise. The freestyle daily will let you know when not to bring the kids.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
Question

We have booked private excurisions and transfers, do we need to register with the front desk when we arrive on ship?

asked 5 months, 1 week ago
by
Otterpup12
on Norwegian Epic
3 answers
Answers
answer 1
If you have made your own reservation for shore excursions, you do not need to register it with the front desk on the ship. However, keep in mind that you are responsible for getting back to the ship on time. If you are delayed for any reason, the ship will not wait for you past it's departure time. You will have to fly back at your own expense.
Best Answer
Number One Contributor
Number One Contributor
answered 5 months ago
by
Amit
 - Miami
answer 2
You do not need to register your private excursions and transfers with the front desk. When arriving at the ship/pier you will still need to go through the regular check in procedure before boarding.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 1 week ago
by
BanC
 - Arizona
answer 3
No. All the documents you'll need should be waiting for you in your stateroom.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 1 week ago
by
BStu19
Question

do you have cooler and hairdrier in the cabin?

asked 2 months, 3 weeks ago
by
2122121
on Norwegian Epic
3 answers
Answers
answer 1
All cabins have mini refrigerators and hair dryers in them.
answered 2 months, 2 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
All staterooms have hair dryers and a mini-fridge.
The amenities the ship's stateroom is just as in any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Best Answer
Number One Contributor
Number One Contributor
answered 2 months, 3 weeks ago
by
Amit
 - Miami
answer 3
No cooler but a mini-fridge and hairdryer. The amenities in the ship's stateroom are like any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 2 months, 3 weeks ago
by
Bob806
Question

What types of gluten free food options are available?

I am gluten intolerant and am curious if there is a list of food items available on the ship that are free of gluten.
asked 6 months ago
by
Anonymous
on Norwegian Epic
3 answers
Answers
answer 1
NCL offers the following meal options at the time of reservation - Salt Free Diet, Sugar Free Diet, Low Cholesterol Meals, Vegetarian Meals, Kosher Meals. You can always call NCL and add them to your reservation.
If you have any other special dietary requirements contact NCL about a month in advance and inform them about the dietary requirements. Follow up with NCL a week before the cruise as a reminder. Once on board, contact the restaurant manager to ensure that they are aware of it.
Best Answer
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 2
This is a special dietary request which should be made at least 30 days prior to your sail date. You should make arrangements through your NCL Cruise Consultant. If you have made your arrangements through a travel agency or on the internet, call NCL at the number posted on their homepage to find out about getting a gluten-free diet.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 3
It would be in your best interest to review the following link and contact NCL accordingly to accommodate your dietary requirements.

http://www.ncl.com/about/accessible-cruising
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
Question

are there alarm clocks in the cabins?

asked 10 months ago
by
ricky25
on Norwegian Epic
3 answers
Answers
answer 1
No. There are no alarm clocks in the room. However, you can use the automated system using your stateroom phone to setup wakeup calls.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 2
No, there are no alarm clocks in the staterooms but you can use the phone for a wake-up call or bring a travel alarm clock with you.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
answer 3
There is an alarm and clock funtion on your stateroom phone handset. We found it easy to use
Best Answer
Top 100 Contributor
Top 100 Contributor
answered 10 months ago
by
Apogee558
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