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Most Recent Questions
Recent Question:
Does the NCL EPIC have a laundry room to do our own wash?
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Haven 2 bedroom suite is mini bar included in price
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Questions with Most Recent Answers
Question:
Does the NCL EPIC have a laundry room to do our own wash?
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Haven 2 bedroom suite is mini bar included in price
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Where do you get the passes for Posh beach club?

Customer Ask & Answer for
Norwegian Epic

Customer Ask & Answer:
229 Questions
 
361 Answers
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Norwegian Epic Page

Ask & Answer for Norwegian Epic

Question

refridge

do I have a fridge in this room? Stateroom:13286

Category:B1
asked 9 months ago
By
Anonymous
on Norwegian Epic
5 answers
Answers
answer 1
"Yes, the amenities in the ship's stateroom are similar to a hotel. Mini-fridge/bar, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo."

So, if I'm reading this correctly, the inside single rooms do not have a frig? Statement Room 11559
answered 6 days ago
By
musicbox
Seattle, WA
answer 2
All of our cabins and suites have refrigerators in them. There usually stock with mini bar items which are pay upon consumption.
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 3
Yes. Your stateroom has a mini-fridge.
The amenities the ship's stateroom is just as in any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Best Answer
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 4
There should be a mini-bar fridge in the room. All the staterooms I've had on Epic had a mini fridge.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Jim222
Montreal, Quebec, Canada
answer 5
Yes, the amenities in the ship's stateroom are similar to a hotel. Mini-fridge/bar, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
Question

seperate billing for a cabin

We have to unrelated people traveling in the same cabin. When charging on your room key, can they get separate bills at the end of the cruise
asked 11 months ago
By
higgins300
miami,fl
on Norwegian Epic
4 answers
Answers
answer 1
When you arrive at the terminal the day of the sailing is when you would setuop your onboard account. At that time you would just advise that you would like to have seperate accounts.
answered 10 months ago
By
NCLSTAFF85
MIAMI
answer 2
Yes of course. At the time of check-in they will ask for a credit card to setup your onboard account. Each guest can have their personal credit card linked to their room account. You use your room key card to pay for everything onboard the ship.
Number One Contributor
Number One Contributor
answered 11 months ago
By
Amit
Miami
answer 3
At check-in request your individual room key cards, which are also used for on board purchases, to be associated with your individual credit cards. At the end of the cruise you'll receive individual statements of your charges.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
Bob806
NJ
answer 4
Yes. Just present separate credit cards at check-in.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
BStu19
Question

Are main dining rooms open for breakfast & lunch

asked 9 months ago
By
Anonymous
home
on Norwegian Epic
4 answers
Answers
answer 1
The last time we sailed, Taste, O'Sheenans, and the buffet were open for breakfast :)
Top 100 Contributor
Top 100 Contributor
answered 9 months ago
By
Peachyelaine
Nova Scotia
answer 2
I don't believe they are open for breakfast but one of the main dining room is open for lunch on sea days.
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 3
Refer to the follow link for complimentary & Specialty (fee) restaurants that are open for breakfast, lunch and/or dinner

http://www.ncl.com/diningguide
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
answer 4
At least one of the main dining rooms will be open for breakfast and lunch. Check the Freestyle Daily (the on-board events paper) for the next day's schedule.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
BStu19
Question

are diapers for toddlers available for purchase

asked 9 months ago
By
parentwith3yrold
on Norwegian Epic
4 answers
Answers
answer 1
Huggies diapers are available for purchase up to a size 6.
http://ncl.force.com/nclhelp/articles/NCL_External/Amenity-and-Gift-Orders/?q=diapers&l=en_US&fs=Search&pn=1#diaper
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 2
Yes. They are available in one of the gift shops on deck 7.
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 3
Yes, but they must be pre-ordered. Refer to the following link for details.

https://www.ncl.com/freestyle-cruise/gifts-and-more#diapers
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
answer 4
Click the "Get ready for your cruise" link above, then "Gifts and more". You'll see diapers and wipes you can pre-purchase. They'll be in your cabin when you arrive.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
BStu19
Question

How can someone contact me in case of emergency

How can someone contact me onboard the Epic in case of a family emergency?
asked 11 months ago
By
Ro7068
on Norwegian Epic
4 answers
Answers
answer 1
When calling from the United States:
Dial 1-888-NCSHIPS (627-4477) select the ship, and enter your credit card information.

When Calling from outside the United States:
Dial 1-732-335-3280, select the ship, and enter your credit card information.

More information can be found on www.dialaship.com
Best Answer
answered 11 months ago
By
NCLSTAFF28
Miami
answer 2
Anyone at home can contact you on the ship. Refer to the following link for details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
Bob806
NJ
answer 3
This page from the FAQ has the details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
BStu19
answer 4
Guests on NCL ships can be contacted by calling NCL. The call is placed via satellite and it will be connected to your cabin onboard the ship.
Here's more details it
http://www2.ncl.com/faq#staying-in-touch
Number One Contributor
Number One Contributor
answered 11 months ago
By
Amit
Miami
Question

Can we upgrade to the Haven from balcony cabin?

asked 11 months ago
By
alwaysgoin
on Norwegian Epic
3 answers
Answers
answer 1
Yes. A lot of people like to upgrade once they have booked a cabin. Check for available staterooms and their price on NCL's website. That should give you an idea on how much it will cost to upgrade.
Since you already have a reservation, you will need to contact NCL or your travel agent to make the reservation changes.
Since there are a limited number of Haven staterooms and they do get sold out fast, check on them as soon as possible.
Number One Contributor
Number One Contributor
answered 11 months ago
By
Amit
Miami
answer 2
You can upgrade to any stateroom of your choosing provided you pay the fare difference and a stateroom in the category you want is available. Contact your travel agent or NCL Reservations depending on who you booked with initially.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
Bob806
NJ
answer 3
Sure. Just call NCL Reservations or your travel agent.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
BStu19
Question

when will i get my cabin assignment

asked 10 months ago
By
chibi1
on Norwegian Epic
3 answers
Answers
answer 1
Your question implies that you have guaranteed (GTY) stateroom category reservation in which case the stateroom will be assigned between now and when you check-in for your cruise. Check your reservation frequently prior to departure to see if it's been assigned via "My NCL".
Number One Contributor
Number One Contributor
answered 10 months ago
By
Amit
Miami
answer 2
You probably have a GTY stateroom.
GTY is for guarantee accommodation. The rate you got the room is a discount rate which means that the room will be assigned any time after the final payment is done. In some cases, the cabin may be assigned at the time of check-in. Log into your NCL account and check often for updates.
Number One Contributor
Number One Contributor
answered 10 months ago
By
Amit
Miami
answer 3
From your question, it seems you book a guarantee stateroom (GTY). GTY staterooms are generally assigned after final payment is received. Such assignments, however, may be made 45 or 30 days before sailing, and may even be assigned at the port when you check in.

GTY means that you will have a stateroom on the ship and itinerary you booked an din the category you booked (Interior = IX, Mini-suite = MX, Balcony = BX).
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
By
Jim222
Montreal, Quebec, Canada
Question

Stateroom 9200 is it midship

asked 9 months ago
By
Anonymous
on Norwegian Epic
3 answers
Answers
answer 1
Yes. The stateroom is a mid-ship balcony stateroom,
Here's the link to the floor plan for the deck.
http://www.ncl.com/cruise-ship/epic/decks/2/9#tab_detail
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 2
Yes, on the port side of the ship. Refer to it's location via the following link.

http://www.ncl.com/cruise-ship/epic/decks/2/9#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
answer 3
Yes. You can see the exact location on the deck plan here -
http://www.ncl.com/cruise-ship/epic/decks/2/9#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
BStu19
Question

Where can I find information on childcare during the evening or for dinner time?

asked 9 months ago
By
Anonymous
on Norwegian Epic
3 answers
Answers
answer 1
Try these links -

http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs

http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs/faq
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
BStu19
answer 2
Here is the link from NCL's website for children and youth related programs. You can find details about childcare in that section
http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 3
Refer to the following links as starters for group sitting and youth programs.

http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs/faq
http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs#groupsitting
http://www.ncl.com/why-cruise-norwegian/family-cruises/youth-programs
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
Question

Where can I light a candle?

I will be on Epic this December and would like to light Hanukkah candles. Can this be done in cabin, dining area or anywhere else on the ship?
asked 9 months ago
By
jsheinis
on Norwegian Epic
3 answers
Answers
answer 1
Certain items that generate heat or produce an open flame are not permitted onboard including candles.
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 2
Fire is a serious risk on any ship. You cannot have any kind of open flame in your stateroom or anywhere else onboard the ship. In the dining rooms they have a fake candle (battery operated) on the tables just to give the perception of candle lit dinner tables.
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 3
Absolutely no place for lighting candles as 'open flames' are a fire hazard and strictly prohibited.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
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