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Most Recent Questions
Recent Question:
Will excursion be added at a later date to the Epic Europe cruise.
Recent Question:
Beds Comfortable?
Recent Question:
Is it worth it to upgrade to a spa balcony suite from a mini suite balcony room?
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What Ships have an inside Cigar Bar?
Recent Question:
Do any bars serve alcohol 24/7 on Norwegian epic. If not do you know how late it is served.
Questions with Most Recent Answers
Question:
Can I bring sparkling bottle water such as Perrier?
Question:
Do any bars serve alcohol 24/7 on Norwegian epic. If not do you know how late it is served.
Question:
What Ships have an inside Cigar Bar?
Question:
Is it worth it to upgrade to a spa balcony suite from a mini suite balcony room?
Question:
Beds Comfortable?

Customer Ask & Answer for
Norwegian Epic

Customer Ask & Answer:
331 Questions
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511 Answers
Customer Stories:
Norwegian Epic Page

Ask & Answer for Norwegian Epic

Question

I have stateroom GTY, category MX, where is this on the ship?

asked 7 months ago
by
PjjP
on Norwegian Epic
4 answers
Answers
answer 1
GTY refers to a guarantee stateroom. It means you are guaranteed to be on the ship you choose for the itinerary you want. You have booked a mini-suite (MX) - M means mini-suite and X refers to the GTY status. You will be given a mini-suite somewhere on the ship.

Category X staterooms are assigned to Deck 8 on the NCL site. Your room will be assigned by NCL at their discretion. You may be on Deck 8 or Deck 13 or anywhere between. You may be forward (front of ship), midship, or aft (back of the ship). Sometimes this category is called "run-of-the-ship", and that means the company assigns your accommodation. You don't get to choose where you are on the ship.

Your stateroom may be assigned at any time. It is generally assigned after the final payment has been made, but it could be assigned earlier than that (rare) or it could be assigned at the port at check-in. We have experienced all 3 scenarios.

For future reference, there are generally 4 designations of X category, all GTY:
IX - interior guarantee;
OX - oceanview guarantee (with porthole or picture window);
BX - balcony guarantee;
MX - mini-suite guarantee.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 2
All MX category staterooms are on deck 8 forward. Refer to the following link for more info.

http://www.ncl.com/cruise-ship/epic/staterooms/2/mini-suite#tab_detail
http://www.ncl.com/cruise-ship/epic/decks/2/8#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
answer 3
It's a guarantee cabin in the mini-suite class. The specific stateroom won't be assigned until shortly before the cruise.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
answer 4
GTY is for guarantee accommodation. The rate you got the room is a discount rate which means that the room will be assigned any time after the final payment is done. In some cases, the cabin may be assigned at the time of check-in. Log into your NCL account and check often for updates.
MX category is for mini-suites.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
Question

How can someone contact me in case of emergency

How can someone contact me onboard the Epic in case of a family emergency?
asked 6 months ago
by
Ro7068
on Norwegian Epic
4 answers
Answers
answer 1
When calling from the United States:
Dial 1-888-NCSHIPS (627-4477) select the ship, and enter your credit card information.

When Calling from outside the United States:
Dial 1-732-335-3280, select the ship, and enter your credit card information.

More information can be found on www.dialaship.com
Best Answer
answered 6 months ago
by
NCLSTAFF28
 - Miami
answer 2
Anyone at home can contact you on the ship. Refer to the following link for details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 3
This page from the FAQ has the details.

http://www.ncl.com/faq#staying-in-touch
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
answer 4
Guests on NCL ships can be contacted by calling NCL. The call is placed via satellite and it will be connected to your cabin onboard the ship.
Here's more details it
http://www2.ncl.com/faq#staying-in-touch
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
Question

seperate billing for a cabin

We have to unrelated people traveling in the same cabin. When charging on your room key, can they get separate bills at the end of the cruise
asked 6 months ago
by
higgins300
 - miami,fl
on Norwegian Epic
4 answers
Answers
answer 1
When you arrive at the terminal the day of the sailing is when you would setuop your onboard account. At that time you would just advise that you would like to have seperate accounts.
answered 5 months, 2 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes of course. At the time of check-in they will ask for a credit card to setup your onboard account. Each guest can have their personal credit card linked to their room account. You use your room key card to pay for everything onboard the ship.
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 3
At check-in request your individual room key cards, which are also used for on board purchases, to be associated with your individual credit cards. At the end of the cruise you'll receive individual statements of your charges.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 4
Yes. Just present separate credit cards at check-in.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
Question

Are main dining rooms open for breakfast & lunch

asked 4 months, 3 weeks ago
by
Anonymous
 - home
on Norwegian Epic
4 answers
Answers
answer 1
The last time we sailed, Taste, O'Sheenans, and the buffet were open for breakfast :)
Top 250 Contributor
Top 250 Contributor
answered 4 months, 2 weeks ago
by
Peachyelaine
 - Nova Scotia
answer 2
I don't believe they are open for breakfast but one of the main dining room is open for lunch on sea days.
Number One Contributor
Number One Contributor
answered 4 months, 3 weeks ago
by
Amit
 - Miami
answer 3
Refer to the follow link for complimentary & Specialty (fee) restaurants that are open for breakfast, lunch and/or dinner

http://www.ncl.com/diningguide
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 4 months, 3 weeks ago
by
Bob806
 - NJ
answer 4
At least one of the main dining rooms will be open for breakfast and lunch. Check the Freestyle Daily (the on-board events paper) for the next day's schedule.
Top 10 Contributor
Top 10 Contributor
answered 4 months, 3 weeks ago
by
BStu19
Question

are diapers for toddlers available for purchase

asked 4 months ago
by
parentwith3yrold
on Norwegian Epic
4 answers
Answers
answer 1
Huggies diapers are available for purchase up to a size 6.
http://ncl.force.com/nclhelp/articles/NCL_External/Amenity-and-Gift-Orders/?q=diapers&l=en_US&fs=Search&pn=1#diaper
answered 3 months, 3 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. They are available in one of the gift shops on deck 7.
Number One Contributor
Number One Contributor
answered 4 months ago
by
Amit
 - Miami
answer 3
Yes, but they must be pre-ordered. Refer to the following link for details.

https://www.ncl.com/freestyle-cruise/gifts-and-more#diapers
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
Bob806
 - NJ
answer 4
Click the "Get ready for your cruise" link above, then "Gifts and more". You'll see diapers and wipes you can pre-purchase. They'll be in your cabin when you arrive.
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
BStu19
Question

refridge

do I have a fridge in this room? Stateroom:13286

Category:B1
asked 4 months ago
by
Anonymous
on Norwegian Epic
4 answers
Answers
answer 1
All of our cabins and suites have refrigerators in them. There usually stock with mini bar items which are pay upon consumption.
answered 3 months, 3 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. Your stateroom has a mini-fridge.
The amenities the ship's stateroom is just as in any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Best Answer
Number One Contributor
Number One Contributor
answered 4 months ago
by
Amit
 - Miami
answer 3
There should be a mini-bar fridge in the room. All the staterooms I've had on Epic had a mini fridge.
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 4
Yes, the amenities in the ship's stateroom are similar to a hotel. Mini-fridge/bar, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
Bob806
 - NJ
Question

What types of gluten free food options are available?

I am gluten intolerant and am curious if there is a list of food items available on the ship that are free of gluten.
asked 11 months ago
by
Anonymous
on Norwegian Epic
3 answers
Answers
answer 1
NCL offers the following meal options at the time of reservation - Salt Free Diet, Sugar Free Diet, Low Cholesterol Meals, Vegetarian Meals, Kosher Meals. You can always call NCL and add them to your reservation.
If you have any other special dietary requirements contact NCL about a month in advance and inform them about the dietary requirements. Follow up with NCL a week before the cruise as a reminder. Once on board, contact the restaurant manager to ensure that they are aware of it.
Best Answer
Number One Contributor
Number One Contributor
answered 11 months ago
by
Amit
 - Miami
answer 2
This is a special dietary request which should be made at least 30 days prior to your sail date. You should make arrangements through your NCL Cruise Consultant. If you have made your arrangements through a travel agency or on the internet, call NCL at the number posted on their homepage to find out about getting a gluten-free diet.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 3
It would be in your best interest to review the following link and contact NCL accordingly to accommodate your dietary requirements.

http://www.ncl.com/about/accessible-cruising
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Bob806
Question

We have booked private excurisions and transfers, do we need to register with the front desk when we arrive on ship?

asked 11 months ago
by
Otterpup12
on Norwegian Epic
3 answers
Answers
answer 1
If you have made your own reservation for shore excursions, you do not need to register it with the front desk on the ship. However, keep in mind that you are responsible for getting back to the ship on time. If you are delayed for any reason, the ship will not wait for you past it's departure time. You will have to fly back at your own expense.
Best Answer
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 2
You do not need to register your private excursions and transfers with the front desk. When arriving at the ship/pier you will still need to go through the regular check in procedure before boarding.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BanC
 - Arizona
answer 3
No. All the documents you'll need should be waiting for you in your stateroom.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
Question

Where can empty luggage be stored during cruising? Will it fit under the bed?

asked 9 months ago
by
Anonymous
on Norwegian Epic
3 answers
Answers
answer 1
The luggae would have to be stored in the cabin. There is usually space underneth the bed as well in the closet.
answered 8 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
There is LOADS of closet space. I took two regular size suitcases (roller bag) (flight attendant style) on my transatlantic Epic triplast month and they fit perfectly in the closet. There is TONS of storage space in the Epic cabins, TONS!!!!!!
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
by
717Agent
 - Atlanta
answer 3
Depending on the stateroom you have, you can store luggage in the closets. we usually store our suitcases upright in one of the closets. We once had an adjoining cabin (with strangers so the door remained closed and bolted throughout the cruise) which meant we lost closet space, so we stored our luggage there. We have taken to storing our suitcases under the beds because it is simpler to get them out when we need them and it frees up valuable floor-space in the closets for shoes and any purchases we make. Check the stateroom once on board and see what works best for your situation.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Jim222
 - Montreal, Quebec, Canada
Question

What is the advantage or disadvantage of port vs starboard sides of the ship?

asked 8 months ago
by
Verna
on Norwegian Epic
3 answers
Answers
answer 1
Port side has Life boats that will hamper your view if you have a balcony suite
answered 7 months ago
by
markmbarrett
 - Nashville
answer 2
Generally speaking, on portside you get a view of the port while on starboard you get a view of the sea. We've had both and both are good. In some ports you get a nice view of the city or town (like in Ponta Delgado, Acores, Portugal) while in others (like St. Petersburg, Russia which is primarily an industrial port) the scene is not so terrific. Starboard, usually with a view on the sea, can be very calming or very boring depending on your attitude.

Of course it depends on the cruise. If you are taking a trans-Atlantic, it doesn't matter which side you take because you see ocean and sky for most of the cruise.

Like I said, both are good, but most of the time you'll be off the ship visiting the port you're in anyway. In that case, it really doesn't matter.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Jim222
 - Montreal, Quebec, Canada
answer 3
No difference at all.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
BStu19
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