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Most Recent Questions
Recent Question:
Cuise Departure time
Recent Question:
We love the Gem but the evening variety shows are so repetitive. Any new ones since we last cruised in December?
Recent Question:
I was hoping to book a massage on the Gem, how does that work?
Recent Question:
I recently heard about a Norovirus outbreak aboard the Gem in March. Any updated news on this?
Recent Question:
What is the difference between an adult dining package and childs dining package?
Questions with Most Recent Answers
Question:
I was hoping to book a massage on the Gem, how does that work?
Question:
Cuise Departure time
Question:
i received 2 free UBP with my booking. There are 4 people in cabin. Do the other 2 people need to purchase UBP, for me to use my UBP?
Question:
I recently heard about a Norovirus outbreak aboard the Gem in March. Any updated news on this?
Question:
How do we get the room set up as a queen bed instead of 2 singles?

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
157 Questions
 
243 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

WE HAVE SAILED ON THE BREAKAWAY 3 TIMES AND NOW WANT TO TRY THE GEM WILL WE BE DISAPPOINTED ??

PS Loved the Breakaway so much went on 3 times in one year
asked 5 months, 3 weeks ago
By
Taylorsgma3
Long Island NY
on Norwegian Gem
4 answers
Answers
answer 1
No the Gem is a great ship. We cruised on her in December 2015 after only cruising on the newer ships, EPIC, Getaway and Breakaway. It was nice being on a smaller ship again.
Top 1000 Contributor
Top 1000 Contributor
answered 3 months ago
By
PMONewyork
Saugerties NY
answer 2
I have been on the Gem 3 different times. My last cruise I was on the Breakaway. Obviously, the new ships have all the bells and whistles that the older ships do not have. I will be honest, I love the Gem. If I had to pick, I would probably go with the Gem, I like the smaller ship. Do not get me wrong, The Breakaway was awesome, and I am going on the Breakaway again in early 2016, but I really enjoyed my cruises on the Gem. If you can get over the fact that the Gem will not have all the new things you find on the newer ships, you will be fine.
Top 25 Contributor
Top 25 Contributor
answered 5 months, 2 weeks ago
By
kream36
PA
answer 3
We've cruised on multiple NCL ships including the Breakaway and have yet to be disappointed. However, if you loved the Breakaway just for it's water slides, ropes course and some other features not on the Gem then you might not enjoy it as much as the Breakaway. Even though the Gem is smaller than the Breakaway the shows, daily activities, dining, etc. are just as good.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
By
Bob806
answer 4
This will be my third time on the Gem I love it... Its doesn't have all the new stuff like multiple water slides and rope course but its smaller, less people, and has a splendid charm all of her own.. Only you can see if you will be disappointed but my guess is you will not be.............. Enjoy
BTW my family leave 11/23/15 on the Gem and I cannot wait..
Gem twice
Epic once
Getaway once
Loved them all...
Best Answer
Top 500 Contributor
Top 500 Contributor
answered 5 months, 3 weeks ago
By
pjcuch
Sunny Maine
Question

i received 2 free UBP with my booking. There are 4 people in cabin. Do the other 2 people need to purchase UBP, for me to use my UBP?

asked 2 weeks, 3 days ago
By
gingacurry
on Norwegian Gem
4 answers
Answers
answer 1
If you received the Ultimate Beverage as a promotion then the other guests in the cabin are not required to purchase the package.
answered 6 days ago
By
NCLSTAFF85
MIAMI
answer 2
You are not forced to buy additional UBP plans if you got 2 free UBP as part of the booking promotion.

If you were buying the UBP, NCL requires that all adults in your party purchase the plan but in your case, since it is part of the promotion, the other two guests need not purchase the package.
Number One Contributor
Number One Contributor
answered 2 weeks ago
By
Amit
Miami
answer 3
Yes, everyone traveling in the same stateroom must have a beverage package. If the other two persons in your cabin are under 21 years of age, they would need the soda package instead of the UBP. See this link for more information:

https://www.ncl.com/onboard-packages/beverage-packages
Top 10 Contributor
Top 10 Contributor
answered 2 weeks, 1 day ago
By
TravellingMan
From East to West
answer 4
I presume so as the following link states all passengers in the same stateroom must be purchased, except yours which were free. Also, review the terms & conditions as well.

https://www.ncl.com/onboard-packages/beverage-packages
Top 10 Contributor
Top 10 Contributor
answered 2 weeks, 1 day ago
By
Bob806
Question

How long is jogging track?

How many trips around the boat will it take to jog a mile on the track?
asked 8 months ago
By
Anonymous
on Norwegian Gem
4 answers
Answers
answer 1
51/2 times around equals one mile.
answered 1 month ago
By
Eckert
answer 2
Norwegian. Gem Jogging Track- One lap is 332 yards - 5 laps to do a mile
Best Answer
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 3
I don't remember the exact measurement but I believe it is something between 2-3 laps make up a mile.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
By
Bob806
answer 4
The jogging track is located on the aft half of the ship on deck 13. As I recall it's about 3 laps around that equals a mile. Look for a placard on the bulk head along the track that will provide the exact equivalent.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
By
Bob806
Question

Can People, whom stay in the suite cat. go into the Haven Courtyard

asked 7 months ago
By
jazzy392
Queens N.Y.
on Norwegian Gem
3 answers
Answers
answer 1
The Haven Courtyard is only for guests who are staying in a Haven suite only.
answered 6 months ago
By
NCLSTAFF85
MIAMI
answer 2
Yes, the Haven Courtyard is for guests staying in the suites and penthouses. However if you are a mini-suite, you don't have the perks of the suites and you can't use the Haven Courtyard.
Number One Contributor
Number One Contributor
answered 6 months ago
By
Amit
Miami
answer 3
No, I'm fairly certain the Haven Courtyard is for guests staying in the Haven only.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
By
Bob806
Question

Panama Canal Cruise.

Panama Canal Cruise from Miami to LA would you recommend taking Mexican Pesos to use at the ports or will they take US $
asked 3 months, 4 weeks ago
By
Bernese
Scotland
on Norwegian Gem
3 answers
Answers
answer 1
We used US $ but change was given in Pesos.
Top 1000 Contributor
Top 1000 Contributor
answered 2 months, 2 weeks ago
By
Peely
Durham
answer 2
We used US $ but they give you change in Pesos.
Top 1000 Contributor
Top 1000 Contributor
answered 2 months, 2 weeks ago
By
Peely
Durham
answer 3
Most places probably will take dollars, but having a few pesos wouldn't be a bad idea.
Top 10 Contributor
Top 10 Contributor
answered 3 months, 3 weeks ago
By
TravellingMan
From East to West
Question

Leaving January 2nd from NYC, what day of the cruise is it warm weather?

asked 6 months ago
By
nursejojo
Illinois
on Norwegian Gem
3 answers
Answers
answer 1
I have cruised in Jan, Feb, and Mar, and while the weather is quite unpredictable, usually by the time you are around South Carolina/Georgia border, it becomes warm enough to be outside. That said, you will not be in the pool!!!! Usually it takes until 2nd day until you can be outside, and the 3rd day or so until you can be out on the pool decks and using the pools/sun bathing. They will have plenty of activities indoors to keep you busy! I enjoyed cruising in late winter/early spring. The crowds are significantly less, and once you get to the islands, it is not ungodly hot and humid.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 5 months, 2 weeks ago
By
kream36
PA
answer 2
It should be around the 2nd day of the cruise when you reach around the S. Carolina border.
Number One Contributor
Number One Contributor
answered 6 months ago
By
Amit
Miami
answer 3
There's no set answer as it's all dependent upon the weather but it should start warming up on your 2nd sea day but might need a light jacket or sweater. 3rd sea day should be when you can be outside without jackets. It all depends as I said on the weather and how far south the cold weather extends.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
By
Bob806
Question

What time are the Bill W meetings on the GEM

I am going on a cruise with my family in May 2016 and one of the members will be going to the "Meeting with Bill W". I wanted to know because that will determine our dinner time reservations. Thank you.
asked 8 months ago
By
MaryannP
Pearl River NY
on Norwegian Gem
3 answers
Answers
answer 1
Times of the meeting could very by ship and itinerary. Once onboard you will receive a Freestyle Daily which would include everything that will be going on the ship with times and locations.
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 2
The meetings are usually held around 5 PM. The exact location and time of the meeting will be published in the daily onboard newsletter.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
By
Bob806
answer 3
A couple of daily activity sheets I have from our last cruise in March listed the Friends of Bill W meetings at 5:00 PM. I don't know how long they run nor do i know if it's always the same time on all cruises.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
By
Bob806
Question

on the Norwegian Gem, where are the guests' laundry washing and drying machines & how does one pay for the use

asked 4 months ago
By
Anonymous
Connecticut
on Norwegian Gem
3 answers
Answers
answer 1
NCL does not offer guest laundry machines on board. You can place laundry items in a bag to be picked up by your cabin steward and cleaned by the ship's laundry. There is a charge per piece, but on cruises of a week or longer they usually have a day somewhere around the middle of the voyage when you pay one price for everything you can fit into one of their bags. Gold Latitudes members receive a 25% discount on laundry services, while Platinum members get one free bag per cruise.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 3 months, 3 weeks ago
By
TravellingMan
From East to West
answer 2
There are no self-service laundries. All ships offer laundry, dry clean & pressing services. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the services.
However, I wouldn't use it for any delicate or expensive dresses.
Number One Contributor
Number One Contributor
answered 3 months, 4 weeks ago
By
Amit
Miami
answer 3
There are no self service laundry facilities on any NCL ship but they do offer a laundry service for a fee like hotels.
Top 10 Contributor
Top 10 Contributor
answered 3 months, 4 weeks ago
By
Bob806
Question

can i upgrade my room ?

Can i do this online, on the phone or on board?
asked 6 months ago
By
Anonymous
ny
on Norwegian Gem
3 answers
Answers
answer 1
To upgrade your cabin if you booked through a travel agency then you would go back through the agency that you booked with. If your reservation is made directly with Norwegian than you are able to call into the Reservations Department.
Best Answer
answered 6 months ago
By
NCLSTAFF85
MIAMI
answer 2
A lot of people like to upgrade once they have booked a cabin. Check for available staterooms and their price on NCL's website. That should give you an idea on how much it will cost to upgrade.
Since you already have a reservation, you will need to contact NCL or your travel agent to make the reservation changes.
Number One Contributor
Number One Contributor
answered 6 months ago
By
Amit
Miami
answer 3
You need to call NCL Reservations or your travel agent depending on who you booked with initially. I'm not aware of any option to do it online and waiting till you get on board would likely result in no options to upgrade to what you want.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
By
Bob806
Question

What restaurants are included in the Ultimate Di;nine Package?

asked 11 months ago
By
Marilyn28
on Norwegian Gem
3 answers
Answers
answer 1
All of the resturants would be included in the Ultimate Dinning Package except for the Sushi bar which is A La Carte. For the A La Carte a 25 % discount will apply.
answered 10 months ago
By
NCLSTAFF85
MIAMI
answer 2
On the Gem, all of them.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
By
BStu19
answer 3
Here is the link to all the specialty restaurants on the ship that are included in the UDP.
http://www.ncl.com/cruise-ship/gem/whats-on-board/specialty-dining
Number One Contributor
Number One Contributor
answered 11 months ago
By
Amit
Miami
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