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Most Recent Questions
Recent Question:
are there golf clubs availabe at the golf driving net?
Recent Question:
room10506 is fwd or aft/
Recent Question:
are bath robes provided during the cruise
Recent Question:
Do we really have to board 2 hours before?
Recent Question:
Are drinks packages available on Norwegian Gem
Questions with Most Recent Answers
Question:
room10506 is fwd or aft/
Question:
Main Dining Room
Question:
Is alcohol allowed to be ordered via room service when ordering food?
Question:
are shrimp cocktail or oysters served on the main dinning rooms
Question:
When docking in a port, can you just get off the ship to walk around and see the sights? Or do you have to pay in order to get off the ship?

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
530 Questions
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853 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

Are there outlets onboard cuz its my first time please answer ASAP!?

asked 11 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
My room was a balcony stateroom and we had an outlet by the hair dryer and an outlet by the coffee maker. We brought a power strip on board to plug in our extra, since there are not many outlets.
Best Answer
answered 10 months ago
by
mivywislip
answer 2
There are outlets. Bringing a power strip can make life easier if you need to plug in multiple items.
Top 1000 Contributor
Top 1000 Contributor
answered 10 months ago
by
DaaronS
 - Lake George
answer 3
yes, there are outlets in the rooms
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
answer 4
Yes, there are 110v (US household standard) outlets in the staterooms.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
 - NJ
answer 5
Yes, there are outlets, but there may only be one available in the room, then there is usually another in the bathroom exclusively for electric shavers.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
JohnM
 - NY
Question

Will the room safe hold an iPad?

asked 8 months ago
by
Zinfan
on Norwegian Gem
5 answers
Answers
answer 1
Yes, my iPad in the leather Bluetooth keyboard case fit in the safe with a great deal of space leftover. The safe looks small but can fit a lot of stuff.
Top 1000 Contributor
Top 1000 Contributor
answered 3 weeks, 1 day ago
by
DaQueen
 - New Jersey
answer 2
Yes. I put my original iPad, wallets,jewelry, and two cameras in the safe with no problem. Also, in nine cruises I have had zero issues with any valuables left out of the safe.
Best Answer
Top 250 Contributor
Top 250 Contributor
answered 7 months ago
by
Bossnesb
 - Dutchess Cty, NY
answer 3
I'm pretty sure it will fit, if not don't worry as I've left cameras and other items lying about without any problems. If it'll make you feel better tuck it away somewhere out of sight (e.g., suitcase, drawer, etc.).
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
 - NJ
answer 4
Yes. The min-safes are large enough for an iPad.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 5
Probably if you don't put much else in it. It will have to be placed on edge.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
rvsullivan
 - Texas
Question

Can you do your own laundry on Norwegian GEM

asked 8 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
When my husband and I went on our 30th anniversary cruise a few years ago, we asked this same question. Several people told us what they do is handwash items in the shower (be sure to bring some laundry detergent), and then hang the items up to dry. There was a pull-out laundry line in the bathroom of our cabin. Very handy! Be sure to bring some clothespins, too. My sister and I have booked a cruise on the Gem, and the NCL cruise consultant told us that if we want to iron some items of clothing, to simply ask the cabin steward to bring an iron and ironing board. So that's also very handy!
answered 3 months ago
by
LittleSister4
 - U.S.A.
answer 2
There are no self-service laundry facilities onboard any of the Norwegian ships. However, Dry cleaning and Pressing services are available for a fee.
Best Answer
answered 8 months ago
by
NORWEGIANSTAFF73
 - Miami, FL
answer 3
There are no self service laundry facilities on any NCL ship but they do offer a laundry service for a fee like hotels.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
 - NJ
answer 4
No. There are no self-service laundries. All ships offer laundry service. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the laundry prices.
However, I wouldn't use it for any delicate or expensive dresses.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 5
No, there is no self serve laundry on board the Gem. Their are full laundry services available on the ship for a fee.
Also toward the end of your cruise, there is usually a special they run where you can fill a bag with your laundry, and however much you fit in there, it is all washed and folded for you for one set price.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
JohnM
 - NY
Question

Do the partions on adjoining balconies open

asked 8 months ago
by
capo
on Norwegian Gem
4 answers
Answers
answer 1
NCL's current security rules do not allow partitions to be opened while underway. You can ask your room steward to open them while in port. This policy was implemented a year or so ago, so not everyone is aware of this change.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
rvsullivan
 - Texas
answer 2
The connecting doors in the balconies of the stateroom cannot be opened. The door is locked with no keys. It has something to do with safety while at sea (not exactly sure how).
However, if you ask your cabin steward and explain to them that you have family/friends in the adjoining stateroom, they may unlock the door.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 3
Yes, if both parties agree and you would like them too. Simply ask your stateroom attendant.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
JohnM
 - NY
answer 4
FOR SAFETY REASON THEY DON'T OPEN THE PARTION ON BALCONIES, WE WERE ON THE PEARL LAST OCTOBER AND WERE TOLD DUE TO THE RISK OF FIRE SPREADING THEY DON'T OPEN THE PARTITION
Top 250 Contributor
Top 250 Contributor
answered 8 months ago
by
CANUKCRUISER
Question

Luggage on disembarkation day

Is there anywhere to store luggage on disembarkation day in NY? NCL Gem 10 October Eastern Canada. Our flight is not scheduled until 5pm form JFK.
asked 8 months ago
by
scottravel
on Norwegian Gem
4 answers
Answers
answer 1
There are a couple of different shore excursions that tour NY beginning on the morning of disembarkation that end up at the airports. They would carry your luggage on the motorcoach with you if you weren't comfortable leaving your luggage with someone else.
answered 7 months ago
by
Cruzinwithfriends
answer 2
No, there are no luggage storage facilities at the NYC pier.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
 - NJ
answer 3
No
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
JohnM
 - NY
answer 4
NCL doesn't have the ability to store your luggage at the port. However NCL has a BAGS program where for a small fee they will transport your bags to the airport directly and check them in with the airline. That way it frees you from lugging your bags with you while you explore the city.
You will need to call NCL to make the arrangement. Not all airlines participate in the BAGS program.
Best Answer
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
Question

Are there laundry facilities on board?

asked 5 months ago
by
richkathy
on Norwegian Gem
4 answers
Answers
answer 1
There is no self service laundry onboard.
Dry cleaning and Pressing services are available on all ships.
answered 5 months ago
by
NCLSTAFF11
 - MIAMI
answer 2
There are no self-service laundries. All ships offer laundry, dry clean & pressing services. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the services.
However, I wouldn't use it for any delicate or expensive dresses.
Number One Contributor
Number One Contributor
answered 5 months ago
by
Amit
 - Miami
answer 3
There are no self service laundry facilities on any NCL ship but they do offer a laundry service for a fee like hotels.
Top 10 Contributor
Top 10 Contributor
answered 5 months ago
by
Bob806
 - NJ
answer 4
While there are full service laundry facilities available for a fee; there are no self service facilities available.
Top 10 Contributor
Top 10 Contributor
answered 5 months ago
by
JohnM
 - NY
Question

How long can I linger onboard after returning to New York?

Hoping to enjoy a nice morning before leaving.
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User submitted photo
asked 4 months ago
by
DougieDC
 - D.C>
on Norwegian Gem
4 answers
Answers
answer 1
There is definitely that air of "move along", but we found that the Spinnaker lounge was a great place to relax while waiting for the lines to subside.
answered 4 months ago
by
eyepaq
 - Ontario, Canada
answer 2
The ship is not conducive for lingering about on the last morning. The halls and elevators are crowded with people and luggage. Most areas of the ship are closed or being cleaned. There is definately an energy of "move along" as they prepare for the next wave to board.
answered 4 months ago
by
mfhonli
answer 3
Not sure when your ship is due to arrive but the last disembarkation time is generally around 10 or 10:30am;
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
JohnM
 - NY
answer 4
The ship is usually cleared of all passengers within 2-3 hours of it's scheduled return time. This allows them to prep the ship for the next group of passengers that will be boarding for the nest cruise.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 4 months ago
by
Bob806
 - NJ
Question

Please explain express checkout??

My flight time after arrival is 3:00 I need to leave the ship by 12:00 Noon??
asked 3 months, 1 week ago
by
taurusman
on Norwegian Gem
4 answers
Answers
answer 1
You don't have to worry about missing the flight if you have a 3 PM flight.

Normally, the ships dock early in the morning and they allow passengers to disembark around 8 AM. If you decide to carry your bags off the ship, you will be the first to disembark. If you have too many bags, get the early dismemberment tags on the last night of the cruise. To make disembarkation easy, NCL uses color coded bag tags which specify the disembark time on it. That way you will be able to disembark after the people who carry their own bags are off the ship. Collect your bags on the port and go through custom and immigration.

In any case, all the passengers will be off the ship by around 10 AM to give the ship staff time to clean the ship for the next cruise.
Number One Contributor
Number One Contributor
answered 3 months, 1 week ago
by
Amit
 - Miami
answer 2
If you have a credit card on file, they will automatically charge your card with any expenditures you charge to your room. On the final night, you will keep all your luggage instead of putting it out to get collected. Once the ship docks and is cleared by customs, you take all your stuff with you and leave. You can actually leave whenever you want once the ship is cleared. By 1030 everyone is usually off the ship no matter what form of checkout you pick.
Top 25 Contributor
Top 25 Contributor
answered 3 months, 1 week ago
by
kream36
answer 3
Assuming your ship arrives at the pier either 7am or 8am, you should have plenty of time to reach the airport.
Express checkout or the walk off option is where you carry your luggage off the ship yourself, with this option you can leave the ship at any time after the announcement has been made.
Top 10 Contributor
Top 10 Contributor
answered 3 months, 1 week ago
by
JohnM
 - NY
answer 4
The first group of passengers to disembark are those who "walk off with their luggage". About an hour after they start passengers disembark in groups about every 20-30 minutes depending upon the time slot they have chosen by getting the appropriate disembarkation luggage tags in the Reception area a day or 2 before disembarkation. Usually the ship is cleared of all passengers within 3 hours, so assuming an 8 AM arrival time upon return you should have a 4 hour window to get to the airport and thru security.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 3 months, 1 week ago
by
Bob806
 - NJ
Question

Family White Hot Party

Does the Gem have a Family White Hot Party like the Jewel
asked 9 months ago
by
Sandmanicon
on Norwegian Gem
4 answers
Answers
answer 1
Should be the same as other NCL ships where the White Hot Party is family oriented followed by adults only, roughly 50/50.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 2
They had it a year ago when I sailed the Gem. I can't see why they would not have it. It appearsbto be their signature event.
answered 9 months ago
by
Ashtyn
answer 3
Yes, they do have a White Hot Party for all ages that happens before the adults only party.
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
by
kream36
answer 4
There is always a white hot party and a white hot after party on the Gem. It will say on the itinerary sheet that you will get daily.
Top 250 Contributor
Top 250 Contributor
answered 9 months ago
by
erikSWAG
Question

Do Mini Suites get priority boarding?

Booked a mini suite on the Gem for next April from NY and wanted to know if we get priority boarding.
asked 8 months ago
by
Eithne
 - UK
on Norwegian Gem
4 answers
Answers
answer 1
rvsullivan is correct. Sorry I misspoke. The mini-suites have limited privileges. Priority boarding is not one of them.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 2
Mini Suites are not suites as it relates to perks, you do not get any of the perks of full suites, so no, you will not get priority boarding, not do you get VIP check in. Same for disembarkation
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
rvsullivan
 - Texas
answer 3
Exclusive amenities of Mini-Suites & Balconies

Amenities
Bliss Collection by Norwegian™ featuring fine linens, pillows and a memory foam mattress or mattress topper
Room Service menus offering delicious options for breakfast, lunch and dinner
Coffee and tea set-up
TV, refrigerator, safe and hair dryer
Sitting area
Optional 3rd/4th beds
Lower beds arranged as a queen-size bed
Best Answer
Top 100 Contributor
Top 100 Contributor
answered 8 months ago
by
ottawa
answer 4
Yes, guests in the mini-suites have access to priority boarding.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
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