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Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
367 Questions
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Ask & Answer for Norwegian Gem

Question

What port does this ship depart from?

asked 1 month, 4 weeks ago
by
Anonymous
on Norwegian Gem
6 answers
Answers
answer 1
the exact address of the pier is 711 12th avenue.
Top 1000 Contributor
Top 1000 Contributor
answered 1 month, 4 weeks ago
by
SingleCruiser122
answer 2
The Gem departs from NY for all currently scheduled voyages.
Top 25 Contributor
Top 25 Contributor
answered 1 month, 4 weeks ago
by
KateD
 - Brooklyn, NY, USA
answer 3
Manhattan Cruise Terminal
711 12th Ave.
NYC, NY

Refer to the following link for more info.

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 1 month, 4 weeks ago
by
Bob806
answer 4
Its the Manhattan Cruise Terminal, usually pier 88. It is right beside the Intrepid Air and Space Museum.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 1 month, 4 weeks ago
by
kream36
answer 5
Assuming you are asking about NY, it departs from Pier 88 in Manhattan; 12th Avenue and 55th street.

711 12th Avenue
New York, NY
Top 10 Contributor
Top 10 Contributor
answered 1 month, 4 weeks ago
by
BStu19
answer 6
Manhattan cruise terminal. Find details at this link -

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 1 month, 4 weeks ago
by
BStu19
Question

Lady Liberty/Verrazano?

Hi- Which cabin side of the ship will you see the Statue of Liberty and Verazano Bridge from your room on the Cruise to Nowhere Gem Jan 10 2014? Thank you!
asked 8 months ago
by
RDAY
on Norwegian Gem
6 answers
Answers
answer 1
Portside
Best Answer
answered 4 months ago
by
JoanieMac
 - New york
answer 2
Good morning, I just literally dragged in from the 1 night, marathon of activity for those who don't get out as much as we use to, cruise to nowhere and for the bridge you can see it from either side because you are going under it. Assuming you are facing the front of the boat, rooms to the left side will see the Brooklyn, Queens, Coney Island and Long Island view. Rooms to the right will see New Jersey and Staten Island. The best views are from inside in Spinnaker Lounge at the front of ship or on Deck, just take your coat and hat if it's winter but it is worth it. It looks like I might be to late for you but hopefully me answer is good for others with similar questions.
answered 7 months ago
by
MrsDu
 - New York
answer 3
IN THE MONTH OF JUNE THE BEST PLACE TO BE IS THE GREAT OUTDOOR BAR ON THE 12TH FLOOR AT THE BACK OF THE SHIP
Top 100 Contributor
Top 100 Contributor
answered 8 months ago
by
CANUKCRUISER
 - Ottawa ONTARIO CANADA
answer 4
The Statue of Liberty is on the starboard (hight hand)side of the ship. You pass under the bridge, so any balcony cabin would work. From what I have read the best view is not from your balcony but from the upper decks where you may see NYC in all of its grandeur.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Sparks1093
 - Vermont
answer 5
The Starboard side (right side facing forward) will have the view of the Statue of Liberty and New Jersey when leaving New York. The bridge can be viewed from either side as the ship passes under it.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
answer 6
To view the statue of liberty you want to be on the starboard side of the ship or the right side; for the Verranzano bridge, in my opinion you want to be toward the front of the ship facing forward, but either side of the ship you will also get a terrific view.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
JohnM
 - NY
Question

Should we pack our own towels for the beach or can we use the ones on the ship?

asked 2 months, 1 week ago
by
shinster
on Norwegian Gem
6 answers
Answers
answer 1
Norwegian Cruise Line provides soft and cozy beach towels for guests to enjoy while at the pool or on the beach. Please remember that any beach towels missing from the stateroom will be charged to the guest's on-board account at the end of the cruise.
Best Answer
answered 1 month, 4 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
Towels are provided for you on the ship; they will be in your stateroom prior to your arrival; you can exchange them at the pool for fresh towels throughout your trip, you just need to make sure they are in your room upon departure or you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 2 months ago
by
BStu19
answer 3
You'll find beach towels in your stateroom. You can trade used ones for new as needed at the towel station by the pool. Be careful not to lose them or you'll be charged.
Top 10 Contributor
Top 10 Contributor
answered 2 months ago
by
BStu19
answer 4
You are given beach towels, so you do not need to bring your own.
Top 25 Contributor
Top 25 Contributor
answered 2 months ago
by
kream36
answer 5
Beach towels are provided and will be in your stateroom. They can be exchanged for fresh ones by your room steward or at the pool. You can take them on excursions as well. Don't lose them on/off the ship as you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 2 months ago
by
Sparks1093
 - Vermont
answer 6
You may use the ones they provide on the ship, there should be one beach towel per person in your cabin when you board. If it is lost or stolen they may charge you for it.
Top 10 Contributor
Top 10 Contributor
answered 2 months ago
by
Sparks1093
 - Vermont
Question

refrigerator in the room empty?new to cruising

I have to put diabetes medicine in a fridge will they clean out the mini fridge or do I have to order another refrigerator for the room like in a hotel room?we never eat or drink anything from the filled ones but they tell you not to touch or you will be charged.
asked 6 months ago
by
heresjohnny
on Norwegian Gem
6 answers
Answers
answer 1
Actually the first thing I do after Ii settle in, is ask if they can empty the fridge 2 reasons I don't want to accidentally take something and 2ndly to put juice or water for our use when we want to.
Best Answer
Top 250 Contributor
Top 250 Contributor
answered 6 months ago
by
cocruiser1
 - Denver
answer 2
Ask your room steward and they will remove everything.
Top 25 Contributor
Top 25 Contributor
answered 6 months ago
by
KateD
answer 3
You can always ask the cabin steward to clear the fridge for you. You won't be charged for the items.
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 4
All you need to do is ask your room steward, and they will empty it out for you.
Top 25 Contributor
Top 25 Contributor
answered 6 months ago
by
kream36
answer 5
You can ask the room steward to remove the contents from the mini-fridge to store your medicine. We've done asked on past cruises and they gladly accommodated our request.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
answer 6
The steward will empty the fridge upon request.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
Question

Is the Gem a Smoke Free SHip?

asked 5 months ago
by
Eddy01
 - Florida
on Norwegian Gem
6 answers
Answers
answer 1
As of November 1, 2014, smoking will no long be allowed on the balconies of any NCL ship. Smoking will be allowed in the casino, cigar bar and other designated areas.
Best Answer
answered 1 month, 3 weeks ago
by
WashyWashy123
 - NYC
answer 2
Unfortunately, it is not. There is no smoking in any of the public areas, but you can smoke in the casino and if you have a balcony.
Top 25 Contributor
Top 25 Contributor
answered 4 months, 4 weeks ago
by
kream36
answer 3
No. See this link to NCL's smoking policy.

http://www.ncl.com/faq#smoking
Top 10 Contributor
Top 10 Contributor
answered 5 months ago
by
BStu19
answer 4
No. Search for smoking in the box on the top of the page and you will get all the info you need.
Top 25 Contributor
Top 25 Contributor
answered 5 months ago
by
KateD
answer 5
No it is not but smoking is limited to designated areas, refer to the following link for more info.

http://www.ncl.com/faq#smoking
Top 10 Contributor
Top 10 Contributor
answered 5 months ago
by
Bob806
answer 6
No, smoking is allowed in specified areas of the ship, notably on balconies and in the Casino.
Top 10 Contributor
Top 10 Contributor
answered 5 months ago
by
Sparks1093
 - Vermont
Question

Are there safes in rooms ?

asked 3 months, 1 week ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
All cabins and suites have safes in them.
Best Answer
answered 3 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. All staterooms have a mini-safe. You lock the safes with your own key code.
Number One Contributor
Number One Contributor
answered 3 months ago
by
Amit
 - Miami
answer 3
All rooms have safes.
Top 10 Contributor
Top 10 Contributor
answered 3 months ago
by
JohnM
 - NY
answer 4
Yes, the amenities in the ship's stateroom are like any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 3 months ago
by
Sparks1093
 - Vermont
answer 5
Yes there are. Ours had a keypad that allowed you to set your own PIN.
Top 10 Contributor
Top 10 Contributor
answered 3 months ago
by
Sparks1093
 - Vermont
Question

Chef's table

How difficult is it to get a reservation at the Chef's Table?
asked 9 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
On my December cruise we were also asked within 30 minutes of boarding. We later found out that since there was so much interest they had a second Chef's Table evening.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
by
KateD
answer 2
The Chiefs Table Experience is limited to 12 guests per sailing. I would recommmend that you request that soon as you get onboard being that its limited to a certain number of guests.
answered 9 months ago
by
NCLSTAFF85
 - MIAMI
answer 3
The Chef's table dinner occurs just once per cruise and is limited to 12 guests per cruise. I would suggest making the reservation on the first day of your cruise.
Number One Contributor
Number One Contributor
answered 9 months ago
by
Amit
 - Miami
answer 4
Upon arrival on the ship head to the customer service desk in the atrium there is a station to reserved all speciallity rest.
Top 100 Contributor
Top 100 Contributor
answered 9 months ago
by
CANUKCRUISER
 - Ottawa ONTARIO CANADA
answer 5
We ate at Chef's Table on the Star. They had one seating, for 12 people. We literally were asked 30 minutes after we boarded if we were interested in seats, and we got the last two.

So take that for what you will....good luck!
answered 9 months ago
by
Bleagle
 - Scranton, PA
Question

Can you drink coffee on deck by pool

asked 1 month ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
Yes, they have a continental breakfast set up right by the pool each morning. You can also get food from the buffet and eat it by the pool as the garden café is right by the pool deck.
Top 25 Contributor
Top 25 Contributor
answered 1 month ago
by
kream36
answer 2
Yes. The Garden cafe has an outdoor section and you can pick up the coffee from there and take it over to the pool section.
Number One Contributor
Number One Contributor
answered 1 month ago
by
Amit
 - Miami
answer 3
You may drink any type of beverage by the pool.
Top 10 Contributor
Top 10 Contributor
answered 1 month ago
by
Sparks1093
 - Vermont
answer 4
Yes.
Top 10 Contributor
Top 10 Contributor
answered 1 month ago
by
JohnM
 - NY
answer 5
Yes, as well as eat by the pool. There is a food station (The Grill) and bar (Topsiders) poolside and weather permitting a BBQ poolside. Refer to the following deck plan link.

http://www.ncl.com/cruise-ship/gem/decks/2/12#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 1 month ago
by
Bob806
Question

We are cruising for the first time. We are book a cruise on the Gem. Would like to know what kind of activities and clubs for our 12 & 14 yrs old?

asked 6 months ago
by
Teen1570
on Norwegian Gem
5 answers
Answers
answer 1
There is the Leopard lounge and arcade area which has activities 17 and under. They have their own dance parties and other activities. There is also the rock climbing wall and outdoor activities such as basketball and more. The only problem I experienced was that the Leopard lounge was often locked/not opened and there were no postings explaining why or when it would be opened. The arcade was always opened though. Hope this helps
answered 3 weeks ago
by
first1out
 - Sandy Hook CT
answer 2
Refer to the following link for info on NCL's youth programs.

http://www.ncl.com/freestyle-cruise/freestyle-family-fun/youth-programs
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
answer 3
Some of the typical activities that I recall from prior cruises is "find the Santa" where they dress up one of the kids as Santa and give him/her a five minute head start then the other kids have to find Santa somewhere on the ship. A ship wide scavenger hunt is another one that I recall. Murder mystery dinner, going to an evening show as a group, tournaments (ping pong, foozball, etc.). The 12 year old will be in a different group than the 14 year old.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
answer 4
Here's the link to all the activities onboard the ships for kids and young adults. The kids will be grouped by their age and they will have age appropriate activities.
http://www.ncl.com/freestyle-cruise/freestyle-family-fun/overview
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 5
NCL has youth programs for kids through age 12 only. See this link -

http://www.ncl.com/freestyle-cruise/freestyle-family-fun/youth-programs
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
Question

On the drinks package, you say both parties in the cabin must purchase. I would like to purchase; however, my wife is diabetic.

Can we purchase one alcohol package and one soda package?
asked 1 week, 5 days ago
by
Beacher
on Norwegian Gem
5 answers
Answers
answer 1
Beverage packages must be purchased for all guests staying within the same stateroom regardless of whether guests drink alcohol or not.
answered 1 week ago
by
NCLSTAFF28
 - Miami
answer 2
As this is a passenger Q&A forum I suggest you call NCL directly for an answer.
Top 10 Contributor
Top 10 Contributor
answered 1 week, 1 day ago
by
Bob806
 - NJ
answer 3
You can ask once you get onboard of course but the rule is both people must purchase the package. They don't make exceptions very often.
Top 10 Contributor
Top 10 Contributor
answered 1 week, 2 days ago
by
Sparks1093
 - Vermont
answer 4
The general rule is that all adult guests in the same party must purchase the package. This is to avoid one guest buying the package and passing drinks to other members of the family.
Try contacting NCL before the cruise and check with them if they can make an exception.
Number One Contributor
Number One Contributor
answered 1 week, 3 days ago
by
Amit
 - Miami
answer 5
Unfortunately, with the alcohol package, all guests 21+ booked to the same room must purchase.
Top 25 Contributor
Top 25 Contributor
answered 1 week, 3 days ago
by
kream36
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