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Most Recent Questions
Recent Question:
Does the Gem now have IConcierge installed and functioning for the March 2016 cruise schedule?
Recent Question:
If you get are getting the promo unlimited drink special, do you get the thermal mug that comes with the it when you pay full price?
Recent Question:
Can you use walkie talkies on the ship?
Recent Question:
Is there an extensive room service menu if you are in the Haven?
Recent Question:
How well does the wifi work with an ipad
Questions with Most Recent Answers
Question:
Are there any engine noises in staterooms near the medial center on the 4th floor?
Question:
Has anyone hooked up an X-box to the TV in a family suite?
Question:
How well does the wifi work with an ipad

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
132 Questions
 
199 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

WE HAVE SAILED ON THE BREAKAWAY 3 TIMES AND NOW WANT TO TRY THE GEM WILL WE BE DISAPPOINTED ??

PS Loved the Breakaway so much went on 3 times in one year
asked 3 months ago
By
Taylorsgma3
Long Island NY
on Norwegian Gem
4 answers
Answers
answer 1
No the Gem is a great ship. We cruised on her in December 2015 after only cruising on the newer ships, EPIC, Getaway and Breakaway. It was nice being on a smaller ship again.
Top 1000 Contributor
Top 1000 Contributor
answered 1 week, 6 days ago
By
PMONewyork
Saugerties NY
answer 2
I have been on the Gem 3 different times. My last cruise I was on the Breakaway. Obviously, the new ships have all the bells and whistles that the older ships do not have. I will be honest, I love the Gem. If I had to pick, I would probably go with the Gem, I like the smaller ship. Do not get me wrong, The Breakaway was awesome, and I am going on the Breakaway again in early 2016, but I really enjoyed my cruises on the Gem. If you can get over the fact that the Gem will not have all the new things you find on the newer ships, you will be fine.
Top 25 Contributor
Top 25 Contributor
answered 2 months, 3 weeks ago
By
kream36
PA
answer 3
We've cruised on multiple NCL ships including the Breakaway and have yet to be disappointed. However, if you loved the Breakaway just for it's water slides, ropes course and some other features not on the Gem then you might not enjoy it as much as the Breakaway. Even though the Gem is smaller than the Breakaway the shows, daily activities, dining, etc. are just as good.
Top 10 Contributor
Top 10 Contributor
answered 3 months ago
By
Bob806
answer 4
This will be my third time on the Gem I love it... Its doesn't have all the new stuff like multiple water slides and rope course but its smaller, less people, and has a splendid charm all of her own.. Only you can see if you will be disappointed but my guess is you will not be.............. Enjoy
BTW my family leave 11/23/15 on the Gem and I cannot wait..
Gem twice
Epic once
Getaway once
Loved them all...
Best Answer
Top 500 Contributor
Top 500 Contributor
answered 3 months ago
By
pjcuch
Sunny Maine
Question

can friends not in Haven eat with us ?

On Gem and some of family have balcony room and we have a haven room. Can they join us for breakfast and lunch at Cagney's?
asked 9 months ago
By
Anonymous
on Norwegian Gem
3 answers
Answers
answer 1
Guests who are not in the haven would not be able to have breakfast and lunch in the private rersturant. That amenity is only for those guests who are staying a suite.
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 2
I believe that non-Haven guests can join but there is a charge for it.
Number One Contributor
Number One Contributor
answered 9 months ago
By
Amit
Miami
answer 3
I don't believe that they can. If they can there's likely a fee associated with it.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
By
Bob806
NJ
Question

Is the water at the bathroom sinks the same quality as your tap drinking water (to make coffee in my room)?

asked 5 months, 1 week ago
By
bonjour
on Norwegian Gem
3 answers
Answers
answer 1
Yes the water thats in the bathroom is safe.
answered 4 months, 4 weeks ago
By
NCLSTAFF85
MIAMI
answer 2
The water onboard the ship is safe to drink. The ship has a water purification system that ensures that the water is safe to drink. The water is used in the restaurants, kitchen, bars and other places on the ship. You can safely use the tap water to make coffee.
Number One Contributor
Number One Contributor
answered 5 months, 1 week ago
By
Amit
Miami
answer 3
Tap water is the same throughout the ship, including bathroom sinks which is filtered using reverse osmosis and safe to drink.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 5 months, 1 week ago
By
Bob806
Question

Can I bring a power strip and an Iron

asked 4 months, 3 weeks ago
By
Teleann
on Norwegian Gem
3 answers
Answers
answer 1
Guests are able to bring a power strip/ extension cord onboard however guests are not permitted to bring and use their own irons or steamers onboard.
answered 4 months, 2 weeks ago
By
NCLSTAFF85
MIAMI
answer 2
Due to fire hazard issues, the staterooms do not have clothes iron and you are not allowed to bring irons on board the ship. However, you can request the Guest Services Desk or the cabin stewards they will be happy to bring you an iron and ironing board for a few hours.
You are allowed to bring power strips. None of the outlets are near the bed and you may need an extension cord.
Number One Contributor
Number One Contributor
answered 4 months, 3 weeks ago
By
Amit
Miami
answer 3
You can bring a power strip to charge items like cell phones and cameras, but guests are not allowed to bring irons onboard for saftey reasons. There will be irons and ironing boards available to guest to be able to use for a couple of hours and then would have to be returned back to guest services.
Top 10 Contributor
Top 10 Contributor
answered 4 months, 3 weeks ago
By
Bob806
Question

Can People, whom stay in the suite cat. go into the Haven Courtyard

asked 4 months, 2 weeks ago
By
jazzy392
Queens N.Y.
on Norwegian Gem
3 answers
Answers
answer 1
The Haven Courtyard is only for guests who are staying in a Haven suite only.
answered 4 months, 1 week ago
By
NCLSTAFF85
MIAMI
answer 2
Yes, the Haven Courtyard is for guests staying in the suites and penthouses. However if you are a mini-suite, you don't have the perks of the suites and you can't use the Haven Courtyard.
Number One Contributor
Number One Contributor
answered 4 months, 1 week ago
By
Amit
Miami
answer 3
No, I'm fairly certain the Haven Courtyard is for guests staying in the Haven only.
Top 10 Contributor
Top 10 Contributor
answered 4 months, 2 weeks ago
By
Bob806
Question

can i upgrade my room ?

Can i do this online, on the phone or on board?
asked 3 months, 4 weeks ago
By
Anonymous
ny
on Norwegian Gem
3 answers
Answers
answer 1
To upgrade your cabin if you booked through a travel agency then you would go back through the agency that you booked with. If your reservation is made directly with Norwegian than you are able to call into the Reservations Department.
answered 3 months, 2 weeks ago
By
NCLSTAFF85
MIAMI
answer 2
A lot of people like to upgrade once they have booked a cabin. Check for available staterooms and their price on NCL's website. That should give you an idea on how much it will cost to upgrade.
Since you already have a reservation, you will need to contact NCL or your travel agent to make the reservation changes.
Number One Contributor
Number One Contributor
answered 3 months, 3 weeks ago
By
Amit
Miami
answer 3
You need to call NCL Reservations or your travel agent depending on who you booked with initially. I'm not aware of any option to do it online and waiting till you get on board would likely result in no options to upgrade to what you want.
Top 10 Contributor
Top 10 Contributor
answered 3 months, 3 weeks ago
By
Bob806
Question

on the Norwegian Gem, where are the guests' laundry washing and drying machines & how does one pay for the use

asked 1 month, 1 week ago
By
Anonymous
Connecticut
on Norwegian Gem
3 answers
Answers
answer 1
NCL does not offer guest laundry machines on board. You can place laundry items in a bag to be picked up by your cabin steward and cleaned by the ship's laundry. There is a charge per piece, but on cruises of a week or longer they usually have a day somewhere around the middle of the voyage when you pay one price for everything you can fit into one of their bags. Gold Latitudes members receive a 25% discount on laundry services, while Platinum members get one free bag per cruise.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
TravellingMan
From East to West
answer 2
There are no self-service laundries. All ships offer laundry, dry clean & pressing services. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the services.
However, I wouldn't use it for any delicate or expensive dresses.
Number One Contributor
Number One Contributor
answered 1 month, 1 week ago
By
Amit
Miami
answer 3
There are no self service laundry facilities on any NCL ship but they do offer a laundry service for a fee like hotels.
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
Bob806
Question

What time are the Bill W meetings on the GEM

I am going on a cruise with my family in May 2016 and one of the members will be going to the "Meeting with Bill W". I wanted to know because that will determine our dinner time reservations. Thank you.
asked 5 months, 3 weeks ago
By
MaryannP
Pearl River NY
on Norwegian Gem
3 answers
Answers
answer 1
Times of the meeting could very by ship and itinerary. Once onboard you will receive a Freestyle Daily which would include everything that will be going on the ship with times and locations.
answered 5 months, 1 week ago
By
NCLSTAFF85
MIAMI
answer 2
The meetings are usually held around 5 PM. The exact location and time of the meeting will be published in the daily onboard newsletter.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 2 weeks ago
By
Bob806
answer 3
A couple of daily activity sheets I have from our last cruise in March listed the Friends of Bill W meetings at 5:00 PM. I don't know how long they run nor do i know if it's always the same time on all cruises.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 5 months, 2 weeks ago
By
Bob806
Question

What restaurants are included in the Ultimate Di;nine Package?

asked 8 months ago
By
Marilyn28
on Norwegian Gem
3 answers
Answers
answer 1
All of the resturants would be included in the Ultimate Dinning Package except for the Sushi bar which is A La Carte. For the A La Carte a 25 % discount will apply.
answered 8 months ago
By
NCLSTAFF85
MIAMI
answer 2
On the Gem, all of them.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
By
BStu19
answer 3
Here is the link to all the specialty restaurants on the ship that are included in the UDP.
http://www.ncl.com/cruise-ship/gem/whats-on-board/specialty-dining
Number One Contributor
Number One Contributor
answered 8 months ago
By
Amit
Miami
Question

How long is jogging track?

How many trips around the boat will it take to jog a mile on the track?
asked 5 months, 3 weeks ago
By
Anonymous
on Norwegian Gem
3 answers
Answers
answer 1
Norwegian. Gem Jogging Track- One lap is 332 yards - 5 laps to do a mile
Best Answer
answered 5 months, 2 weeks ago
By
NCLSTAFF85
MIAMI
answer 2
I don't remember the exact measurement but I believe it is something between 2-3 laps make up a mile.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
By
Bob806
answer 3
The jogging track is located on the aft half of the ship on deck 13. As I recall it's about 3 laps around that equals a mile. Look for a placard on the bulk head along the track that will provide the exact equivalent.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
By
Bob806
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