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Most Recent Questions
Recent Question:
Questions about travelling with infants
Recent Question:
What is the exact depth of all the pools on Norwegian Gem?
Recent Question:
What kind of hot tea is available? Are there any specialty teas available at the coffee bars?
Recent Question:
we are scheduled for 11/23/15, it looks like this is the first trip after it has been drydocked? is this the "big" upgrade?
Recent Question:
Is there a "thanksgiving dinner" served on nov 26?
Questions with Most Recent Answers
Question:
What kind of hot tea is available? Are there any specialty teas available at the coffee bars?
Question:
What is the exact depth of all the pools on Norwegian Gem?
Question:
Is there a "thanksgiving dinner" served on nov 26?
Question:
we are scheduled for 11/23/15, it looks like this is the first trip after it has been drydocked? is this the "big" upgrade?
Question:
Better deal..on board credit or beverage package?

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
182 Questions
 | 
383 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

Should we pack our own towels for the beach or can we use the ones on the ship?

asked 1 year ago
by
shinster
on Norwegian Gem
6 answers
Answers
answer 1
Norwegian Cruise Line provides soft and cozy beach towels for guests to enjoy while at the pool or on the beach. Please remember that any beach towels missing from the stateroom will be charged to the guest's on-board account at the end of the cruise.
Best Answer
answered 11 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Towels are provided for you on the ship; they will be in your stateroom prior to your arrival; you can exchange them at the pool for fresh towels throughout your trip, you just need to make sure they are in your room upon departure or you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
answer 3
You'll find beach towels in your stateroom. You can trade used ones for new as needed at the towel station by the pool. Be careful not to lose them or you'll be charged.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
answer 4
You are given beach towels, so you do not need to bring your own.
Top 25 Contributor
Top 25 Contributor
answered 11 months ago
by
kream36
answer 5
Beach towels are provided and will be in your stateroom. They can be exchanged for fresh ones by your room steward or at the pool. You can take them on excursions as well. Don't lose them on/off the ship as you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Sparks1093
 - Vermont
answer 6
You may use the ones they provide on the ship, there should be one beach towel per person in your cabin when you board. If it is lost or stolen they may charge you for it.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Sparks1093
 - Vermont
Question

What port does this ship depart from?

asked 11 months ago
by
Anonymous
on Norwegian Gem
6 answers
Answers
answer 1
the exact address of the pier is 711 12th avenue.
Best Answer
answered 11 months ago
by
SingleCruiser122
answer 2
The Gem departs from NY for all currently scheduled voyages.
Top 500 Contributor
Top 500 Contributor
answered 11 months ago
by
KateD
 - Brooklyn, NY, USA
answer 3
Manhattan Cruise Terminal
711 12th Ave.
NYC, NY

Refer to the following link for more info.

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Bob806
answer 4
Its the Manhattan Cruise Terminal, usually pier 88. It is right beside the Intrepid Air and Space Museum.
Top 25 Contributor
Top 25 Contributor
answered 11 months ago
by
kream36
answer 5
Assuming you are asking about NY, it departs from Pier 88 in Manhattan; 12th Avenue and 55th street.

711 12th Avenue
New York, NY
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
answer 6
Manhattan cruise terminal. Find details at this link -

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
Question

On the drinks package, you say both parties in the cabin must purchase. I would like to purchase; however, my wife is diabetic.

Can we purchase one alcohol package and one soda package?
asked 10 months ago
by
Beacher
on Norwegian Gem
5 answers
Answers
answer 1
Beverage packages must be purchased for all guests staying within the same stateroom regardless of whether guests drink alcohol or not.
Best Answer
answered 9 months ago
by
NCLSTAFF28
 - Miami
answer 2
As this is a passenger Q&A forum I suggest you call NCL directly for an answer.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
 - NJ
answer 3
You can ask once you get onboard of course but the rule is both people must purchase the package. They don't make exceptions very often.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
answer 4
The general rule is that all adult guests in the same party must purchase the package. This is to avoid one guest buying the package and passing drinks to other members of the family.
Try contacting NCL before the cruise and check with them if they can make an exception.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 5
Unfortunately, with the alcohol package, all guests 21+ booked to the same room must purchase.
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
Question

onboard pools

Is there an indoor pool in case the weather is too cool for outdoor swimming?
asked 10 months ago
by
Loadmaster
on Norwegian Gem
5 answers
Answers
answer 1
The outdoor pools are heated from 77 F - 98 F degrees; 25 C - 37 C degree
There is a indoor pool located in the spa relaxation area which can be utilized by paying a fee
Best Answer
answered 9 months ago
by
NCLSTAFF28
 - Miami
answer 2
There is no indoor pool, but the outdoor pool can be heated when needed.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
BStu19
answer 3
They only have the outdoor pool (I think they have a small lap pool in the spa area but you need to pay to use the spa).
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
answer 4
There are no indoor pools but the outdoor pools do have the option to be heated in winter.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 5
no, the pools/hot tubs are all outdoors
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
Question

Can you drink coffee on deck by pool

asked 10 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
Yes, they have a continental breakfast set up right by the pool each morning. You can also get food from the buffet and eat it by the pool as the garden café is right by the pool deck.
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
answer 2
Yes. The Garden cafe has an outdoor section and you can pick up the coffee from there and take it over to the pool section.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 3
You may drink any type of beverage by the pool.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
answer 4
Yes.
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
JohnM
 - NY
answer 5
Yes, as well as eat by the pool. There is a food station (The Grill) and bar (Topsiders) poolside and weather permitting a BBQ poolside. Refer to the following deck plan link.

http://www.ncl.com/cruise-ship/gem/decks/2/12#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
Question

going on the gem on dec 1 2014 will it be back from dyrdock

asked 11 months ago
by
hamptonny
 - long island
on Norwegian Gem
4 answers
Answers
answer 1
I believe the drydock has been changed to November 2015.
answered 10 months ago
by
BigAl43
answer 2
Of course it will be back from dry dock. They have the refurbishing down to an exact science. They wouldn't have scheduled your cruise if the ship wasn't going to be ready.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
answer 3
Yes, it's scheduled for drydock the 1st and/or 2nd week of November.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Bob806
answer 4
If you are booked on the ship then it will not be in drydock unless something goes wrong that extends the drydock period.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Sparks1093
 - Vermont
Question

Can I carry on a carry on bag instead of checking it in?

Greetings, would I be able to embark/disembark with a 22" spinner carry on by simply bringing it on the ship myself or must the bag be checked in at the port?
asked 10 months ago
by
KSteve
 - NYC
on Norwegian Gem
4 answers
Answers
answer 1
You can bring carry-on luggage (i.e., 22" spinner) on the ship with you, however you will not be able to leave it in your room right away as staterooms are usually not available until later in the afternoon.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
answer 2
You are allowed a carry on bag. I am not sure that there is a size limitation. I have seen people with large suitcases that they called their carry on that they brought on board instead of checking it at the port. I would think that you would not have any type of problems.
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
answer 3
You are allowed to carry it onboard the ship. There are no restrictions. However, normally no one carries their luggage onboard the ship (other than a carry on bag), so you will have to insist on taking it onboard yourself.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 4
If it fits through the x-ray machine at the terminal then you should be able to carry it on.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
Question

Can you please tell me if there are blow dryers in the cabins?

asked 9 months ago
by
Anonymous
on Norwegian Gem
4 answers
Answers
answer 1
Yes all of our cabins have hair dryers in them.
Best Answer
answered 9 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes, there are blow dryers in the room. If you cannot find one ask your steward and they will obtain one for you.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Sparks1093
 - Vermont
answer 3
All staterooms have hair dryers; they are a touch small, but effective.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 4
Yes, the amenities in the ship's stateroom are like any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
Question

Is there a laundrymat on board the ship?

In case, I need to do my own laundry?
asked 7 months ago
by
Anonymous
on Norwegian Gem
4 answers
Answers
answer 1
Dry cleaning and laundry services are available on all ships. There is no self service laundry services. Pricing for laundry services will be available onboard.
answered 7 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
No. There are no self-service laundries. All ships offer laundry, dry clean & pressing services. They have laundry bags in your stateroom that you can give to the cabin stewards. Usually around the middle of the cruise they offer discounts on the services.
However, I wouldn't use it for any delicate or expensive dresses.
Number One Contributor
Number One Contributor
answered 7 months ago
by
Amit
 - Miami
answer 3
There are no self service laundry facilities on any NCL ship but they do offer a laundry service for a fee like hotels.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
 - NJ
answer 4
There are no self service laundrymats aboard any NCL ships. There is laundry service available at a cost. There are specials during the week.
Top 25 Contributor
Top 25 Contributor
answered 7 months ago
by
Bossnesb
 - Dutchess Cty, NY
Question

is there bingo on board

asked 11 months ago
by
sailerforever
on Norwegian Gem
4 answers
Answers
answer 1
Yes
Best Answer
Top 500 Contributor
Top 500 Contributor
answered 11 months ago
by
KateD
 - Brooklyn, NY, USA
answer 2
Bingo is on the ship most days of the cruise. Locations and times will be listed in the daily activity sheet.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Bob806
answer 3
yes, they will play bingo a couple different times, during sea days.
Top 25 Contributor
Top 25 Contributor
answered 11 months ago
by
kream36
answer 4
Absolutely. Every day. Sometimes more than once a day.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
BStu19
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