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Most Recent Questions
Recent Question:
Is the casino on the Gem open when in port in the Eastern Carribean?
Recent Question:
can you order coffee for your room in the morning free and food during the day?
Recent Question:
Are bath robes provided in the rooms
Recent Question:
How much does bowling cost on the Gem? Is it difficult to bowl on a ship? I'm not that good on land!
Recent Question:
Are the tennis courts open 24 hours on the Gem? Are raquets & balls available or do I have to bring my own?
Questions with Most Recent Answers
Question:
can you order coffee for your room in the morning free and food during the day?
Question:
What is my "Free $100 On-Board Credit Certificate"?
Question:
Is the Gem decorated with Nickolodean with Dora and Spongebob?
Question:
How Far In Advance For Restaurant Reservations?
Question:
mini suite robes

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
277 Questions
 | 
577 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

Should we pack our own towels for the beach or can we use the ones on the ship?

asked 7 months ago
by
shinster
on Norwegian Gem
6 answers
Answers
answer 1
Norwegian Cruise Line provides soft and cozy beach towels for guests to enjoy while at the pool or on the beach. Please remember that any beach towels missing from the stateroom will be charged to the guest's on-board account at the end of the cruise.
Best Answer
answered 7 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Towels are provided for you on the ship; they will be in your stateroom prior to your arrival; you can exchange them at the pool for fresh towels throughout your trip, you just need to make sure they are in your room upon departure or you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
answer 3
You'll find beach towels in your stateroom. You can trade used ones for new as needed at the towel station by the pool. Be careful not to lose them or you'll be charged.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
answer 4
You are given beach towels, so you do not need to bring your own.
Top 25 Contributor
Top 25 Contributor
answered 7 months ago
by
kream36
answer 5
Beach towels are provided and will be in your stateroom. They can be exchanged for fresh ones by your room steward or at the pool. You can take them on excursions as well. Don't lose them on/off the ship as you will be charged for them.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Sparks1093
 - Vermont
answer 6
You may use the ones they provide on the ship, there should be one beach towel per person in your cabin when you board. If it is lost or stolen they may charge you for it.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Sparks1093
 - Vermont
Question

Is the Gem a Smoke Free SHip?

asked 10 months ago
by
Eddy01
 - Florida
on Norwegian Gem
6 answers
Answers
answer 1
As of November 1, 2014, smoking will no long be allowed on the balconies of any NCL ship. Smoking will be allowed in the casino, cigar bar and other designated areas.
Best Answer
answered 7 months ago
by
WashyWashy123
 - NYC
answer 2
Unfortunately, it is not. There is no smoking in any of the public areas, but you can smoke in the casino and if you have a balcony.
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
answer 3
No. See this link to NCL's smoking policy.

http://www.ncl.com/faq#smoking
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
BStu19
answer 4
No. Search for smoking in the box on the top of the page and you will get all the info you need.
Top 50 Contributor
Top 50 Contributor
answered 10 months ago
by
KateD
answer 5
No it is not but smoking is limited to designated areas, refer to the following link for more info.

http://www.ncl.com/faq#smoking
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Bob806
answer 6
No, smoking is allowed in specified areas of the ship, notably on balconies and in the Casino.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
Question

What port does this ship depart from?

asked 7 months ago
by
Anonymous
on Norwegian Gem
6 answers
Answers
answer 1
the exact address of the pier is 711 12th avenue.
Top 1000 Contributor
Top 1000 Contributor
answered 7 months ago
by
SingleCruiser122
answer 2
The Gem departs from NY for all currently scheduled voyages.
Top 50 Contributor
Top 50 Contributor
answered 7 months ago
by
KateD
 - Brooklyn, NY, USA
answer 3
Manhattan Cruise Terminal
711 12th Ave.
NYC, NY

Refer to the following link for more info.

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
answer 4
Its the Manhattan Cruise Terminal, usually pier 88. It is right beside the Intrepid Air and Space Museum.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 7 months ago
by
kream36
answer 5
Assuming you are asking about NY, it departs from Pier 88 in Manhattan; 12th Avenue and 55th street.

711 12th Avenue
New York, NY
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
answer 6
Manhattan cruise terminal. Find details at this link -

http://www.ncl.com/sites/default/files/Port%20Directions_New%20York_04102014.pdf
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
BStu19
Question

Are there safes in rooms ?

asked 8 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
All cabins and suites have safes in them.
Best Answer
answered 8 months ago
by
NCLSTAFF85
 - MIAMI
answer 2
Yes. All staterooms have a mini-safe. You lock the safes with your own key code.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
answer 3
All rooms have safes.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
JohnM
 - NY
answer 4
Yes, the amenities in the ship's stateroom are like any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Sparks1093
 - Vermont
answer 5
Yes there are. Ours had a keypad that allowed you to set your own PIN.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Sparks1093
 - Vermont
Question

Can you drink coffee on deck by pool

asked 6 months ago
by
Anonymous
on Norwegian Gem
5 answers
Answers
answer 1
Yes, they have a continental breakfast set up right by the pool each morning. You can also get food from the buffet and eat it by the pool as the garden café is right by the pool deck.
Top 25 Contributor
Top 25 Contributor
answered 6 months ago
by
kream36
answer 2
Yes. The Garden cafe has an outdoor section and you can pick up the coffee from there and take it over to the pool section.
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 3
You may drink any type of beverage by the pool.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
answer 4
Yes.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
JohnM
 - NY
answer 5
Yes, as well as eat by the pool. There is a food station (The Grill) and bar (Topsiders) poolside and weather permitting a BBQ poolside. Refer to the following deck plan link.

http://www.ncl.com/cruise-ship/gem/decks/2/12#tab_detail
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
Question

On the drinks package, you say both parties in the cabin must purchase. I would like to purchase; however, my wife is diabetic.

Can we purchase one alcohol package and one soda package?
asked 6 months ago
by
Beacher
on Norwegian Gem
5 answers
Answers
answer 1
Beverage packages must be purchased for all guests staying within the same stateroom regardless of whether guests drink alcohol or not.
Best Answer
answered 5 months, 3 weeks ago
by
NCLSTAFF28
 - Miami
answer 2
As this is a passenger Q&A forum I suggest you call NCL directly for an answer.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
by
Bob806
 - NJ
answer 3
You can ask once you get onboard of course but the rule is both people must purchase the package. They don't make exceptions very often.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
by
Sparks1093
 - Vermont
answer 4
The general rule is that all adult guests in the same party must purchase the package. This is to avoid one guest buying the package and passing drinks to other members of the family.
Try contacting NCL before the cruise and check with them if they can make an exception.
Number One Contributor
Number One Contributor
answered 5 months, 3 weeks ago
by
Amit
 - Miami
answer 5
Unfortunately, with the alcohol package, all guests 21+ booked to the same room must purchase.
Top 25 Contributor
Top 25 Contributor
answered 5 months, 3 weeks ago
by
kream36
Question

onboard pools

Is there an indoor pool in case the weather is too cool for outdoor swimming?
asked 6 months ago
by
Loadmaster
on Norwegian Gem
5 answers
Answers
answer 1
The outdoor pools are heated from 77 F - 98 F degrees; 25 C - 37 C degree
There is a indoor pool located in the spa relaxation area which can be utilized by paying a fee
Best Answer
answered 5 months, 2 weeks ago
by
NCLSTAFF28
 - Miami
answer 2
There is no indoor pool, but the outdoor pool can be heated when needed.
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
by
BStu19
answer 3
They only have the outdoor pool (I think they have a small lap pool in the spa area but you need to pay to use the spa).
Top 10 Contributor
Top 10 Contributor
answered 5 months, 3 weeks ago
by
Sparks1093
 - Vermont
answer 4
There are no indoor pools but the outdoor pools do have the option to be heated in winter.
Number One Contributor
Number One Contributor
answered 5 months, 3 weeks ago
by
Amit
 - Miami
answer 5
no, the pools/hot tubs are all outdoors
Top 25 Contributor
Top 25 Contributor
answered 5 months, 3 weeks ago
by
kream36
Question

birthdays

both my wife and my daughter birthdays are on the days we are at sea I would like to do something special like a cake for the two of them is that possible
asked 9 months ago
by
gmor
 - new york
on Norwegian Gem
4 answers
Answers
answer 1
YOU CAN GET THE ROOM DECOCRATED WITH A HAPPY BIRTHDAY BANNER BALLON AND HAVE A CAKE IN YOUR ROOM , I CELEBRATED MY WIFE'S 50TH AT LE BISTRO ALL THE WAITERS CAME AND SANGS ALONG WITH A BEATIFUL CAKE , YOU CAN ALSO CHECK THIS LINK
http://www.ncl.com/freestyle-cruise/gifts-and-more
Top 250 Contributor
Top 250 Contributor
answered 9 months ago
by
CANUKCRUISER
 - Ottawa ONTARIO CANADA
answer 2
Usually if you mention it to your waiter at dinner they will provide an appropriate dessert and a few waiters will sing happy birthday.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
answer 3
Here's a link to NCL's party gifts page. There's a birthday package with a cake and decorations.

http://www.ncl.com/freestyle-cruise/gifts-and-more#party
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Sparks1093
 - Vermont
answer 4
There are two ways to do it- you may order a cake through "MyNCL" and ask for it to be delivered on the date of their birthday or you may order it from the sweets shop on board.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Sparks1093
 - Vermont
Question

How old is the gem?

asked 8 months ago
by
bonnie77777
on Norwegian Gem
4 answers
Answers
answer 1
The Gem was launched in 2007 and my understanding it will be dry-docked for refurbishment in Nov-2014.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Bob806
answer 2
She began service in 2007.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
BStu19
answer 3
I believe that she launched in 2007.
Top 10 Contributor
Top 10 Contributor
answered 8 months ago
by
Sparks1093
 - Vermont
answer 4
The Gem was built in 2007 and refurbished in 2010
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Miami
Question

going on the gem on dec 1 2014 will it be back from dyrdock

asked 7 months ago
by
hamptonny
 - long island
on Norwegian Gem
4 answers
Answers
answer 1
I believe the drydock has been changed to November 2015.
answered 6 months ago
by
BigAl43
answer 2
Of course it will be back from dry dock. They have the refurbishing down to an exact science. They wouldn't have scheduled your cruise if the ship wasn't going to be ready.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
answer 3
Yes, it's scheduled for drydock the 1st and/or 2nd week of November.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Bob806
answer 4
If you are booked on the ship then it will not be in drydock unless something goes wrong that extends the drydock period.
Top 10 Contributor
Top 10 Contributor
answered 7 months ago
by
Sparks1093
 - Vermont
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