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Most Recent Questions
Recent Question:
Is there an "adults only" pool area on the Gem?
Recent Question:
Is the water slide for all ages?
Recent Question:
Entertainment on the Gem
Recent Question:
Are the NYC parking facilities secure? How safe will my car be?
Recent Question:
Is there a rock climbing wall on the Gem?
Questions with Most Recent Answers
Question:
Is there a rock climbing wall on the Gem?
Question:
Are the NYC parking facilities secure? How safe will my car be?
Question:
Are there handrails in shower?
Question:
Do teens have enough to do on the Norwegian Gem
Question:
Is there a kids camp on the Gem?

Customer Ask & Answer for
Norwegian Gem

Customer Ask & Answer:
171 Questions
 | 
334 Answers
Customer Stories:
Norwegian Gem Page

Ask & Answer for Norwegian Gem

Question

can we get box lunches to take ashore?

asked 9 months ago
by
Anonymous
on Norwegian Gem
3 answers
Answers
answer 1
No, port regulations prohibit food items being taken off or onto the ship.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Bob806
 - NJ
answer 2
No, all local governments that I am familiar with do not allow food to be brought off the ship; I believe the only exclusion is if the item is factory sealed such as a bag of chips or something, but for all intents and purposes the answer is food is generally not allowed to be brought off the ship.
Top 25 Contributor
Top 25 Contributor
answered 9 months ago
by
JohnM
 - NY
answer 3
No. To prevent the spread of food borne pathogens and insects, the customs and immigration at all the ports prevent any kind of food from being taken off the ship.
Number One Contributor
Number One Contributor
answered 9 months ago
by
Amit
 - Miami
Question

what time the pool opens in the morning and what time it closes at night?

asked 9 months ago
by
Cargau
 - Québec
on Norwegian Gem
3 answers
Answers
answer 1
They close it at around 10PM if I remember correctly and open early around 8-9
Best Answer
Top 500 Contributor
Top 500 Contributor
answered 8 months ago
by
nclhelper
 - 14-year old-ncl-helper
answer 2
I think it is 7 AM - 9 PM. The hot tubs are open till 10 or 11 PM. The exact hours can vary depending on the ships itinerary. Check the daily onboard newsletter for the exact hours of operation.
Number One Contributor
Number One Contributor
answered 8 months ago
by
Amit
 - Boston
answer 3
They open the pool around 8 am and close it up at around 11 pm.
Top 10 Contributor
Top 10 Contributor
answered 9 months ago
by
Sparks1093
 - Vermont
Question

Can I make dinner reservations before my cruise date?

asked 6 months ago
by
Ted121
on Norwegian Gem
3 answers
Answers
answer 1
You can make reservations online before you sail. On NCL's website, log into your MyNCL account and select your vacation. You should see the option for shore excursions, dining & entertainment. The dining options will be available 90 days (100 days if you are staying in a suite) before your sail date.
You can only make reservations for specialty restaurants. The main restaurants do not accept reservations.
Best Answer
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
answer 2
I don't believe that this option is available yet on the Gem.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 3
Yes you can via "My NCL" within 30 days of departure (45-60 days if you're in a suite).
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
Question

Can Norwegian hold my luggage upon return to NYC while I see the city for a few hours?

asked 6 months ago
by
KirkS
on Norwegian Gem
3 answers
Answers
answer 1
No. The Manhattan cruise terminal has no luggage storage area.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
BStu19
answer 2
There is no storage/holding of luggage at the NYC terminal.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 3
They might do this if you arrange for a post-cruise excursion but ordinarily this isn't done since they need the space for oncoming passengers.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
Question

Do you supply hair dryers

asked 6 months ago
by
Wadi
on Norwegian Gem
3 answers
Answers
answer 1
Yes, hair dryers are in the cabin (either in the bathroom or in the vanity area).
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
answer 2
Yes, the amenities in the ship's stateroom are similar to a hotel. Mini-fridge/bar, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Best Answer
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 3
Yes. All staterooms have hair dryers.
The amenities the ship's stateroom is just as in any hotel. Mini-fridge, phone, TV, coffee maker (not in inside & ocean view staterooms), ice bucket, beach towels, mini-safe, hair dryer, liquid soap and shampoo.
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
Question

Can a travel iron be brought?

asked 6 months ago
by
Wadi
on Norwegian Gem
3 answers
Answers
answer 1
No, irons cannot be brought onboard. You may borrow one from your steward if you ask.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Sparks1093
 - Vermont
answer 2
Guests are not permitted to bring and use their own irons or steamers onboard for safety reasons. NCL carries a limited number of irons and ironing boards which can be loaned to guests for a few hours at a time. They can be requested through housekeeping or Guest Services Desk.
Top 10 Contributor
Top 10 Contributor
answered 6 months ago
by
Bob806
 - NJ
answer 3
No. Due to fire hazard issues, the staterooms do not have clothes iron and you are not allowed to bring irons on board the ship. However, you can request the Guest Services Desk or the cabin stewards they will be happy to bring you an iron and ironing board for a few hours.
Number One Contributor
Number One Contributor
answered 6 months ago
by
Amit
 - Miami
Question

can friends not in Haven eat with us ?

On Gem and some of family have balcony room and we have a haven room. Can they join us for breakfast and lunch at Cagney's?
asked 3 months, 1 week ago
by
Anonymous
on Norwegian Gem
3 answers
Answers
answer 1
Guests who are not in the haven would not be able to have breakfast and lunch in the private rersturant. That amenity is only for those guests who are staying a suite.
answered 2 months, 2 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
I believe that non-Haven guests can join but there is a charge for it.
Number One Contributor
Number One Contributor
answered 3 months ago
by
Amit
 - Miami
answer 3
I don't believe that they can. If they can there's likely a fee associated with it.
Top 10 Contributor
Top 10 Contributor
answered 3 months ago
by
Bob806
 - NJ
Question

What restaurants are included in the Ultimate Di;nine Package?

asked 2 months ago
by
Marilyn28
on Norwegian Gem
3 answers
Answers
answer 1
All of the resturants would be included in the Ultimate Dinning Package except for the Sushi bar which is A La Carte. For the A La Carte a 25 % discount will apply.
answered 1 month, 4 weeks ago
by
NCLSTAFF85
 - MIAMI
answer 2
On the Gem, all of them.
Top 10 Contributor
Top 10 Contributor
answered 2 months ago
by
BStu19
answer 3
Here is the link to all the specialty restaurants on the ship that are included in the UDP.
http://www.ncl.com/cruise-ship/gem/whats-on-board/specialty-dining
Number One Contributor
Number One Contributor
answered 2 months ago
by
Amit
 - Miami
Question

Are there complimentary drink stations on board? What is available? Are cartons of milk available at buffets to take back and store in your fridge?

asked 11 months ago
by
Ashlee624
on Norwegian Gem
3 answers
Answers
answer 1
Yes. Coffee, tea, OJ, cranberry juice, different types of milk are all complimentary on the ship during breakfast hours. The milk is available in small tetra-packs and you can take them and put it in your fridge.
Best Answer
Number One Contributor
Number One Contributor
answered 11 months ago
by
Amit
 - Miami
answer 2
The buffet has iced tea, lemonade, coffee and milk available. I believe that I did see cartons of milk on the buffet.
Top 10 Contributor
Top 10 Contributor
answered 11 months ago
by
Sparks1093
 - Vermont
answer 3
The buffet has coffee/juice/iced tea/lemonade available. The buffet also has small cartons of both chocolate and white milk during breakfast hours. You could certainly grab a few and take them back to your room to place in your mini fridge.
Top 25 Contributor
Top 25 Contributor
answered 11 months ago
by
kream36
Question

do I have to bring my perscription bottles or can I just bring my medication in a pill box?

asked 10 months ago
by
dave345
on Norwegian Gem
3 answers
Answers
answer 1
It's safer to bring the pill bottles in case there are any questions about what you are taking. My wife always brings her bottles and fills the pill box onboard.
Top 10 Contributor
Top 10 Contributor
answered 10 months ago
by
Sparks1093
 - Vermont
answer 2
Pill box is fine. If you want you can carry one or two medicines in the prescription bottle.
Number One Contributor
Number One Contributor
answered 10 months ago
by
Amit
 - Miami
answer 3
I have done both. I never had any problems with having them in a pill box. To be on the safe side, just incase something happens and they needed to know what medications you were on, I would bring bottles.
Best Answer
Top 25 Contributor
Top 25 Contributor
answered 10 months ago
by
kream36
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