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Most Recent Questions
Recent Question:
Can I downgrade from an aft-facing balcony to an inside room?
Recent Question:
Does the NCL Jade have handicapped accessible fitness equipment? Such as the SCIFIT or stationary hand cycle?
Recent Question:
Are there Chair Yoga Classes offered on the NCL Jade?
Recent Question:
Is the pool area wheelchair accessible?
Recent Question:
Tipping guidelines for youth staff?
Questions with Most Recent Answers
Question:
We are staying in a suite. Will you provide a portable fan or can we bring our own. We are used to sleeping with the noise of a fan every night
Question:
Is there free WIFI in the Internet cafe? If not what is the cost?
Question:
IS THERE A CIGAR LOUNGE ON BOARD?
Question:
Are the pools fresh water or salt water?
Question:
iron and ironing board in mini suites

Customer Ask & Answer for
Norwegian Jade

Customer Ask & Answer:
97 Questions
 
133 Answers
Customer Stories:
Norwegian Jade Page

Ask & Answer for Norwegian Jade

Question

is deck 5 below the water ?

get seasick so wondering how bad deck 5 will be?
asked 1 month, 1 week ago
By
Dilee
on Norwegian Jade
1 answer
Answers
answer 1
No, deck 5 is about 10-15 above the water. In general the lower you are and closer to mid-ship the less motion you will experience.
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
Bob806
Question

Can you upgrade your room at the last minute for a good price?

I've heard that when checking in at the terminal you can sometimes get a great deal on a room upgrade. Is this possible?
If so, who would we need to speak to about it?
Thanks!
asked 1 month, 1 week ago
By
Stilettogirley
on Norwegian Jade
1 answer
Answers
answer 1
Waiting until you have arrived at the cruise ship terminal may not be a great idea. You already should have dropped off your luggage, tagged with your cabin number, prior to entering the terminal. Changing cabin numbers at the terminal would lead to confusion and delay in delivering your luggage. What you can do is contact your NCL representative a few days to a few weeks prior to your cruise to see if an upgrade is available. You can check the NCL web site for any price changes that may have occurred since the date you originally booked. If the ship is less than fully booked, you may be able to upgrade to a larger cabin for very little additional cost. You also may be able to find a promotional offer which includes a choice of Ultimate Beverage Package, Ultimate Dining Package, or other offer included at no additional charge. Just keep an eye on the web site and be ready to strike while the iron is hot.
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
TravellingMan
From East to West
Question

How much soda is each guest allowed to bring? Is a 12 pack of cans allowed? A case of bottled water?

asked 1 month, 1 week ago
By
Anonymous
Ann Arbor, MI
on Norwegian Jade
2 answers
Answers
answer 1
The only real limit is how much you are willing to carry. In some ports they will let you tag it along with your luggage and have it delivered to your room. In other ports you will need to carry it onboard with you. Beverages must be in factory sealed cartons or cases, so a 12 pack case of soda or a case of bottled water would be acceptable. See this link:

https://www.ncl.com/faq#can-i-bring-my-own-water-or-soda-onboard
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
TravellingMan
From East to West
answer 2
There is no limit that I know of, other than what would be considered reasonable. What you stated should be acceptable but you may have to carry it onboard as not all departure ports allow it to be checked in as luggage.
Top 10 Contributor
Top 10 Contributor
answered 1 month, 1 week ago
By
Bob806
Question

Can you go into the Moderno Bar directly

Is there easy access to the bar, or is it only available if you are eating there? Husband will have limited mobility when we sail late January. Hope to have bar near by aft deck 8
asked 1 month, 1 week ago
By
dbits
Green Valley AZ
on Norwegian Jade
0 answers
Answers
This question currently has no approved answers.
Question

Has anyone been to the port Harvest Caye, Belize? Wondering what is there to do? Thanks

Going in Feb. 2016
asked 1 month, 1 week ago
By
1955beachlover
on Norwegian Jade
1 answer
Answers
answer 1
Harvest Caye is not open yet and is reported to be behind schedule on construction.
answered 1 month ago
By
CB5150
Texas
Question

Where can a gluten-free diet be accommodated on the Jade ship?

asked 1 month, 2 weeks ago
By
carajo
Texas
on Norwegian Jade
1 answer
Answers
answer 1
I don't know if they have gluten free meals onboard any NCL ship or not. However, you are potentially able to request special/dietary meals for medical reasons for your sailing no later than 30 days prior to the sailing.

Refer to the following link from more info and contact info regarding "Other Needs or Challenges".

http://www.ncl.com/about/accessible-cruising
Top 10 Contributor
Top 10 Contributor
answered 1 month, 2 weeks ago
By
Bob806
Question

when will i get my flight details

asked 1 month, 3 weeks ago
By
Anonymous
uk
on Norwegian Jade
1 answer
Answers
answer 1
If you made your flight reservation through NCL, I suggest contacting NCL directly to check with them on the flight details.
Number One Contributor
Number One Contributor
answered 1 month, 2 weeks ago
By
Amit
Miami
Question

NFL games

What NFL games are broadcasted on the ship? Specifically, are Sunday night games typically broadcasted?
asked 1 month, 3 weeks ago
By
CharlesLi
Miami
on Norwegian Jade
1 answer
Answers
answer 1
There is a large screen in the atrium that they use for presentations. They use the same screen to play movies and NFL football games. You will find the game schedules in the onboard newsletter.
Number One Contributor
Number One Contributor
answered 1 month, 2 weeks ago
By
Amit
Miami
Question

Can you bring your own alcohol, not wine, onto the ship (Jade)?

asked 1 month, 3 weeks ago
By
Anonymous
on Norwegian Jade
2 answers
Answers
answer 1
No, you cannot bring alcohol bottles on the ship. Any alcohol will be confiscated and returned to you on the last night of the cruise. Same is true for any liquor that you purchase at the port of call. The bottles will be confiscated and returned to you on the last night.
Number One Contributor
Number One Contributor
answered 1 month, 2 weeks ago
By
Amit
Miami
answer 2
According to NCL policy, alcohol other than wine may not be brought on board for consumption during the cruise.

https://www.ncl.com/faq#can-i-bring-alcohol-board
Top 10 Contributor
Top 10 Contributor
answered 1 month, 2 weeks ago
By
TravellingMan
From East to West
Question

what hotels do you use in houston texas

asked 1 month, 3 weeks ago
By
Anonymous
uk
on Norwegian Jade
2 answers
Answers
answer 1
The hotel section on NCL's website doesn't list Houston hotels. I suggest contacting NCL directly and checking with them on hotels in Houston.

https://www.ncl.com/freestyle-cruise/hotel-packages
Number One Contributor
Number One Contributor
answered 1 month, 3 weeks ago
By
Amit
Miami
answer 2
Use the link below and scroll to the bottom of the page to see the hotels referenced for Houston.

https://www.ncl.com/cruise-destinations/caribbean-cruises
Top 10 Contributor
Top 10 Contributor
answered 1 month, 3 weeks ago
By
Bob806
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